Kerri Mcewan Email & Phone Number

Inverness, United Kingdom

• Create and manage social media platform content schedules.• Source and create digital content, including video, for social media platforms.• Co-ordinate and implement marketing and promotion campaigns in line with sales activities, with a particular focus on email campaigns.• Support the business with internal communications.• Liaise with ecommerce agencies and internal departments for day-to-day management of websites.• Support the needs of the Group with general marketing-led activities, branding and sales-led activity.• Support colleagues with sourcing product information/content and maintaining accurate information,copy, images, and pricing across websites.• Recommend, evaluate, and execute strategies to improve sales and customer engagement.• Support with website technical issues from customers and internal departments relating to websites.• Coordinate the content gathering and copywriting for blogging, articles, and case studies.• Coordinate with employees on the implementation of brand guidelines for clothing, stationary and digital assets.

Inverness, Scotland, United Kingdom

• Source product information/content and accurately update across multiple websites.• Maintain content-managed areas with appropriate copy and images.• Manage website configuration and parameters.• Ensure smooth operation of integration with OrderWise stock management system.• Investigate and report any operational/technical issues.• Scope, test, and deploy functional projects /improvements to website.• Liaise with ecommerce agencies and internal departments regarding the day-to-day management ofthe website.• Evaluate approaches and strategies to improve website sales conversions and customerengagement.• Liaise with B2B clients to meet bespoke requirements around system integrations and pricing• Assist in customer technical enquiries.• Assist sales team with web order management.• Assist Marketing Manager with implementation and supporting of campaigns.• Posting of content on Social Media platform in liaison with Line Manager.

Inverness, United Kingdom

• Facilitated behavioural change in the organisation in regards to the way it manages its information as a council, in line with Managing Information principles• Worked with teams to identify their functions in order to develop and build team SharePoint sites to hold their files, replacing shared drives.• Analysed information on team shared drives to build a ‘fit for purpose’ SharePoint site• Worked with teams and senior managers to come up with solutions to issues arising in regards to their information or the process• Delivered SharePoint Training to team members on how to use the new document management system• Supported teams through the process of moving their files from the shared drive to SharePoint, following training• Managed a portfolio of teams to ensure as many teams as possible can move to the SharePoint platform• Assisted in clearing out ‘out of retention’ corporate records confidentially

Drumnadrochit, Loch Ness

• Developed excellent customer services skills by serving a wide range of customers• Consistently demonstrated an excellent standard of service when the shop is busy• Contributed to the Loch Ness Centre & Exhibition complex (Whisky Shop, Nessie Shop & Kilt Shop) retaining its “5 star” rating• Ensured that the shop was as fully stocked as possible at all times• Managed cash and payment systems• Holiday cover key holder – cashing up tills, running/opening and closing the two shops• Holiday cover banking – inputting daily takings, counting the daily takings for banking

Aberdeen

• Assisted customers in obtaining the correct size for their body shape using the Pepperberry size guide – sizes 8 – 18 in Curvy, Really Curvy, Super Curvy• Ensured that all customers have an excellent experience at the store, upholding the Pepperberry and Bravissimo standards and values of outstanding customer service• Worked in a small close-knit team to maintain high levels of communication

Aberdeen, United Kingdom

• Succeeded in maintaining one of the oldest societies in the university• Organised committee meetings with committee members• Booked venues for society meetings• Assigned jobs and roles to committee members in carrying out events• Raised money for the society through Celtic themed evenings• Submitted grant applications

Amiens Area, France

• Worked with 3 different schools with 7 different classes each week• Assisted the teacher in teaching pupils the English language – children aged 8-11 years• Taught small groups of pupils in a separate classroom• Taught the entire class when the teacher was carrying out tests or called away• Maintained a rapport with both teachers and pupils

Fort William

• Created an electronic library for the Environmental Department• Typed up ‘acknowledgement’ and ‘with regret’ letters• Organised and archived material – i.e. employee certificates• Maintained personnel records, databases and spreadsheets• Created employee handbooks, maintenance and distribution of contracts to new staff• Created name badges for MH Scottish Conference, organising them on a soft board• Typed up “Election of Employee Representatives” letters

Master Of Arts (Ma), French And Gaelic Studies

Activities and Societies: Aberdeen Gaelic Choir, University of Aberdeen Celtic Association (Society)

Master Of Arts (Ma), Culture Studies Of The Highlands And Islands

Highers, Psychology, Sociology, Early Years Education & Child Care, B, A, C

Education record