Kerrin Parker Email and Phone Number
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I am a C-suite SaaS executive with a proven ability to deliver results while accelerating a shift to recurring revenue streams. A strategic leader with operational and financial expertise, I leverage data/analytics, cost management and operational process automation to transform business and service models. I have executive experience in public and early-stage venture companies, where I have enabled growth, transformed business and service models, and managed significant M&As. I’m passionate about customer success, leadership and fostering a positive, inclusive and supportive culture.
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Chief Operating OfficerFluentstream Jan 2022 - PresentDenver, Co, Us
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Chief Executive OfficerMagicjack For Business™ Dec 2017 - Jun 2019While running the consumer magicJack business operations, I also led a repositioning of the magicJack for Business unit, delivering a strategic pivot into the SMB space. Reworking the GTM strategy, we launched a new SMB product with excellent early results. -
Chief Executive OfficerBroadsmart , Inc. May 2017 - Jun 2019Fort Lauderdale, Fl, UsLed a turnaround of the hosted communications service provider, returning the business to positive EBITDA in year one through significantly reduced churn, restructuring the organization to include customer success and moving to a channel GTM strategy. Broadsmart was acquired by Ooma in 2019. -
Chief Operating OfficerBroadsmart , Inc. Mar 2017 - May 2017Fort Lauderdale, Fl, Us
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Evp, Customer OperationsMagicjack Mar 2017 - Jun 2019Chief operating officer for a $100M cloud-based VoIP business serving 2.2M residential customers. While also serving as CEO of magicJack for Business, and Broadsmart Global. I led a significant restructuring while raising prices, improving customer satisfaction and reducing churn. I also partnered with the CEO and Board of Directors on a strategic M&A process that included an acquisition by B. Riley Financial in 2018. -
Managing Director, Vp, Cloud ServicesShoretel Apr 2012 - Mar 2017Kanata, On, UsSince ShoreTel’s acquisition of M5 in 2012, my scope has broadened to include the customer experience throughout the customer lifecycle and accountability for a large portion of the departmental P&L, which has maintained >25% annual growth. Through leading projects to provide visibility to customer-level profitability and improve management and front-line decision-making, I have helped more than doubled the monthly recurring revenue base in 3 years, and improved gross margins by more than 5%. The success of these projects, including implementation of a new billing & OSS, Salesforce Service Cloud and adoption of Tableau reporting, was dependent on superior teamwork and leveraging an Agile software development methodology. -
Evp Operations & Customer SuccessM5 Networks May 2003 - Mar 2012My original role was with M5 Networks, where I directed post-sale delivery of services and managed a broad program of customer-facing support. Customer Success as the priority, launching an NPS program, driving an overall industry leading NPS >40% enabled the organization to provide top-notch customer experience. This type of leadership and innovation was a primary reason for M5's reputation in the industry for superior customer satisfaction and led to growth of revenue >35% YOY through more than 10 years, generating cumulative billings of >$400M, an industry-leading < -1% monthly churn rate, and ultimately a 5x revenue sale to ShoreTel in 2012.
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Director, OperationsPagoo, Inc Jun 2001 - May 2003I built strong customer relationships by understanding the technology behind the products I sold and matching them with the clients’ needs. When it came time to sell and transfer assets, I put clients first, executing a strong operational transition to ensure customers continued to receive stable service and expert support.
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Assistant ControllerSurfree, Inc May 1999 - Jun 2001
Kerrin Parker Skills
Kerrin Parker Education Details
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Mills College, Lorry I. Lokey Graduate School Of BusinessEconomics -
Mills CollegeEconomics
Frequently Asked Questions about Kerrin Parker
What company does Kerrin Parker work for?
Kerrin Parker works for Fluentstream
What is Kerrin Parker's role at the current company?
Kerrin Parker's current role is CEO | COO | Growth | SaaS | M&A | Strategy | Customer Success.
What is Kerrin Parker's email address?
Kerrin Parker's email address is ke****@****ree.com
What is Kerrin Parker's direct phone number?
Kerrin Parker's direct phone number is +195444*****
What schools did Kerrin Parker attend?
Kerrin Parker attended Mills College, Lorry I. Lokey Graduate School Of Business, Mills College.
What skills is Kerrin Parker known for?
Kerrin Parker has skills like Cloud Computing, Voip, Leadership, Telecommunications, Project Management, Management, Saas, Salesforce.com, Co Location, Customer Satisfaction, Customer Retention, Crm.
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