Provide professional administration support to the CEO, International Fundraising and Communications Director, International Executive Team, and International and National boards. Responsibilities include diary management, travel arrangements, document handling, corporate governance, meeting minute-taking, and workshop/conference organization.• Manage CEO's diary, travel plans, and meetings efficiently.• Plan and coordinate International Executive Team (IET) meetings, including communication with directors, material circulation, and recording decisions.• Prepare CEO for engagements with necessary paperwork.• Coordinate credit card reconciliation, expense submission, and invoice payments.• Manage annual leave scheduling for CEO and International Staff.• Maintain organized digital and physical document filing.• Occasionally travel with CEO for support and minute-taking.• Provide diverse administrative support to the CEO.• Organize 6-8 annual conferences in Eastern European regions.Consolidation and Reporting:• Collaborate with national directors to collect reports for CEO and boards.• Consolidate KPIs for field and affiliate countries to aid decision-making.Support for International and National Boards:• Organize board meetings, record minutes, and manage documents.• Prepare board resolutions and documentation following MWB guidelines.Internal Communications:• Maintain current intranet content and corporate documents.• Assist CEO and communications team with corporate communications.• Plan and execute corporate events.Ad Hoc Projects:• Authored and designed a staff handbook.• Revised and crafted MWB's policies.• Developed electronic forms in collaboration with the IT team.

Provided extensive PA support to the Managing Director and senior management and high-quality administrative support to the Property and Marketing team.• Maintained work schedules for the Managing Director and three senior directors, including extensive diary management, travel plans, minute taking and meetings.• Supported each Director with any project work e.g. Personal Development Plans, budgets, presentations and monthly reports.• Increased office correspondence efficiency by 60% by creating letter formats to be used as correspondence for all types of situations.• Implemented and up-date office systems and administration procedures. Introduced a user friendly electronic filing system which reduced file retrieval time by 30%.• Worked with the accounts department to facilitate invoice processing and expenses. Rectifying payment processing inconsistencies and implemented procedures for all staff.• Compiled the monthly Board Report, attended to the distribution and formatting. Organised monthly board meetings.• Responsible for recruitment and IT set up of all new staff.• Improved efficiency by designing and implementing orientation programme and employee manual for all new staff. • Helped plan and execute annual Christmas parties, charity events, and client events.• Successfully supported the marketing team with ideas and administration coordination.

Provide administration support to the Property Services team covering asset management, planned works and responsive repairs & voids. Contributing towards the delivery of excellent services by providing high quality administrative support to the Property Services team. - Provide administrative support across the department, dealing with invoice processing, service contract administration, sickness/absence admin, providing telephone cover, timely and effective record keeping, diary management, arranging meetings, producing and circulating minutes, booking training and events, maintaining and archiving filing systems, and assisting in the smooth running of the office- Support the Repairs Compliance Officer in ad-hoc duties such as budget monitoring, reporting the department’s performance including contractor partners, liaising with contractors to ensure the effective delivery of repairs services and driving out service failure

Managed administrative, office systems & marketing for a family-run company with thousands of customers nationwide. Sourced and secured manufacturers for highly specialised health products including light therapy of Seasonal Affective Disorder.• Improved brand recognition and expanded audience base by sourcing and securing television appearances on the BBC. • Streamlined office processes through an analysis of business operations, resulting in increased accuracy for financial audits and improving customer support efforts.• Established a specialised Seasonal Affective Disorder facebook group, resulting in 9k members.• Oversaw public relations and marketing strategies, including conducting market research and refining action plans for expanding competitive advantage and target markets.• Redefined the brand with a new company logo and website design. Created marketing material and product displays for conferences and exhibitions.• Increased online sales by 50% after implementing online strategies for optimising the website and utilising pay-per-click marketing.

Took responsibility for all the administrative processes within the office, and for assisting Senior Managers in setting measurable objectives and key performance indicators. Organised and maintained diaries, made appointments and travel arrangements. Implemented and up-dated office systems and administration procedures. Organised meetings, ensured senior managers were well prepared for them and minute taking. Produce documents, briefing papers, reports and presentations. ● Organised & maintained diaries & made appointments.● Maintained & developed the office filing systems both on paper & computer ● Implemented & up-dated office systems & administration procedures● Organised meetings, ensured senior managers were well prepared for them & Minute taking● Produced documents, briefing papers, reports & presentationsAchievements:● Increased office correspondence efficiency by 60% by creating letter formats to be used as basis correspondence for all types of situations ● Introduced a user friendly electronic filing system which reduced file retrieval time by 30%● Successfully set up a new office with minimal downtime in production and increased capacity to expand sales operations

Managed day-to-day office operations, schedules, event coordination, and client interactions for a high-volume company with over 150 events per year. Oversaw financial processes, including payroll, invoicing, billing, and event budgets. Delivered high-quality customer service to clients during outbound and inbound correspondence. Monitored and maintained the online presence of the company.● Office management inc Handling incoming & outgoing correspondence, PA duties, invoicing, filing, meeting & greeting clients● Organised personal & professional calendars & supply reminders of upcoming meetings & events● Implemented & up-dated office systems & administration procedures● General accounts i.e payroll, VAT, invoicing using SAGE● Established colour and event themes & sourced all suppliers● Researched new services, products & current trends● Negotiated prices with suppliers, created budget spreadsheets, prepared proposals & quotations● Created timelines of wedding tasks & duties, kept databases of suppliers & contacts up-to-date● Improved the companies profile through Online Social Networks● Created & Updated the wordpress websites● Public relation liaison with newspapers & other press● Pre-planed meetings with the couples to discuss wedding traditions, wedding etiquette, their requirements and budgets● Established colour & wedding themes● On the day co-ordination to ensure the day ran smoothly Achievements: ● Aggressively negotiated contracts with clients and vendors to stay within client financial constraints while maximising profit margins.● Enhanced market competitiveness by building relationships with local press, improving public information on social networks, and continually researching suppliers and trends. Resulting in top wedding magazine and blog features. ● Generated cost and time savings after implementing updated systems and procedures for streamlining administrative processes.

Directed client and staff support efforts in a fast-paced office environment, including greeting clients, maintaining corporate files, supporting a team of 3 directors, and coordinating travel and office management services. Answered phones and directed correspondence to appropriate personnel.• Provided efficient & effective reception duties; Meeting & greeting clients• Provided PA secretarial support for the directors• Arranged conferences, diary & email management, organised travel and accommodation, ordered & maintained computer equipment, copy typing, presentations & invoicing• Expedited administration routines & made filing system more efficient• Provided a calming effect in a busy, quick paced reception/office• Assisted the facilities manager with the organising & planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal & recyclingAchievements: • Delivered high-quality customer service during all inquiries, resolving issues in a timely and courteous manner. • Recognised for the ability to learn new concepts and skills quickly and effectively, including maintaining office equipment, preparing presentations, and coordinating travel.