Kerry Boytin Email & Phone Number

Jenkintown, Pa

Horsham, Pa

Doylestown, Pa

Managed daily operations and guest services at charming, historic 11-guestroom boutique hotel with personalized attention to high service standards of property owners. Maintained reservation functions (phone, walk-in, internet) for highest possible room occupancy and average daily rates to fulfill hotel financial plan. Coordinated accommodations for 3-4 weddings/month and special arrangements for guests, including dinner reservations, tourist information, and attention to transportation needs.Accountable for nightly credit card audits to ensure payments were successfully received.Purchased supplies for daily operation of the inn within $1,000/month budget.

Doylestown, Pa

Directed front desk member engagement, as first point of contact for recruitment of new members and retention of existing members; scheduled and led tours of the facility, provided guest passes, discussed corporate wellness initiatives, and focused on consistently excellent customer service.Planned and executed Member Appreciation Days (2 per month) and numerous networking events to engage existing members in the YMCA experience.Served as information resource to members regarding programs, fees, discounts, and services offered at YMCA.Achieved 15% member retention goal within 8-month strategic launch, and measured progress through outreach to members via phone and onsite dialogue to evaluate customer satisfaction and service quality levels.Built Member Retention team of 10 part-time employees through interviewing, hiring, and supervision.

Doylestown, Pa

Reported directly to COO of the facility and promoted to handle larger scope of projects, including creation and maintenance of schedules for certification classes for 300+ staff members, responding to internal and external inquiries, and preparing agendas and materials for meetings. Consistently given extraordinary amount of responsibility due to ability to complete important tasks on time, fulfill specifications, and excel in fast-paced environment.Maintained positive employee relations across all YMCA departments, and supervised 3 part-time staff members who taught 10 Red Cross certified courses/week.Led YMCA Risk Management Committee of 20 associates, including support for communication of and adherence to safety measures for facility, staff, and members; emphasized protocols for emergency situations.

Doylestown, Pa

Maintained and organized scheduling throughout the YMCA facility, including fundraising events (golf outings, triathlons and 5K races, food drives) and internal meetings with coordination of 10-15 daily activities across 5 different venues.Independently managed relationships with donors, board members, and volunteers to achieve fund-raising goals. Processed fund-raising donations averaging $15,000 - $30,000, and allocated funds through appropriate channels.

Doylestown, Pa

Produced itineraries and schedules for the company’s artistsPerformed general office tasks including answering phones, gathering information from clients, created mailings, sending faxes & updated company’s client database.Created various marketing materials to promote company’s artists.

Bachelor Of Science (Bs), Tourism And Hospitality Management, 3.49

Certificate, Project Management, A (98%)

A 4-course certificate focusing on all the areas of Project Management including: initiation, planning, scheduling, cost control, and risk.