The LSE-listed business designs celebratory and creative products under a range of brands including Tom Smith, Simplicity, EcoNature, Gift Maker Collection, The Gift Wrap Company and Anker Play Products. The business supplies 11,000 retailers globally across 79 countries generating annual revenue of $800m in 2024.

David Lloyd Clubs is the largest health, fitness and leisure business in Europe by revenue and operates 130 clubs in nine countries - the club generated revenue of £390m in 2021. Enthusiastic member of a dedicated sales and customer relationships team ensuring all members received an exceptional customer experience from initial enquiry through to sales closing of club memberships Generated new business, meticulously following up leads and securing appointments to showcase the club to potential customers prior to sign up as club members:o Built an outstanding reputation for near 100% conversion rate through highly organised and tenacious lead follow-up and skilled relationship managemento Capitalised on industry contacts to secure customers from a competitor gym through an exclusive offer created in collaboration with head office Proactively engaged with ‘walk in’ customers, building a professional and friendly rapport whilst providing exciting information on membership options, facilities, added value pricing and competitor advantage Acknowledged and speedily worked to cheerfully resolve customers’ queries, concerns and complaints:o Significantly improved membership retention rates at the club by providing a first point of contact and ensuring members felt valued and known, successfully addressing longstanding customer retention issues