As a seasoned network support professional, desktop technician and manager, I have resolved hardware and software issues courteously and promptly. Whether managing a group or an individual, a problem or process improvement, results for my clients culminate from pursuing every avenue, communicating from beginning to end. From diagnosing problems to escalating issues engaging the right people, my work experiences have afforded me many well rounded skill sets with proficiency. Examples include: successful development of contacts and colleagues, creating solid rapport internally as well as externally to deliver services on time and within scope. My honesty, integrity and professional approach are strengths allowing me to produce results on short and long range projects independently, creating valuable and lasting business relationships. Certifications include: CompTIA A+; Network+; MCP. I expect to complete CompTIA Security+ and MCSA soon. My future goals include CCNA, MCSA Security but growth within my next employers’ environment will dictate the best path to mutually blend that success.Specialties: Certifications:MCPA+Network+
Listed skills include Troubleshooting, Process Improvement, Desktop Support, Hardware Support, and 1 others.
