• Responsible for designing and executing a very strong holistic testing plan for the data platform • Direct and guide Selenium, Qualitia and other Test Automation frameworks • Contribute to the build out of DevOps and other Continuous Integration testing strategies • Manage the execution of detailed test plans, test cases, and test scenarios based on thorough understanding of customer requirements and offering suggestions on how best to deliver solutions • Change agent, leading cross organizational teams to establish standards for Quality enterprise wide • Creating Assurance testing and defining tool suites for automation platforms • Manage offshore teams in the implementation of manual, automated, performance and regression tests • Create reusable, extendable and sustainable automation suites by influencing design for testing strategies in the scrum teams • Establish and sett the tone for adherence to appropriate standards and quality procedures across the QA organization • Responsible for designing and execute a very strong holistic testing plan for a data platform • The focus is on strategy, execution, and understanding the business side and how the requirements should be translated into a formal and executable testing plan • Liaison between the product team and testing team • Responsible for QA/QE resource assignment s in the COE • Interface with venom management teams to secure resources • Review, code and submit vendor invoices

• Defining a comprehensive quality strategy by establishing, implementing, monitoring and enforcing quality engineering/assurance procedures, policies and standards• Interface closely with product development/engineering, PMO and operational groups in support of software releases and managing quality engineering/assurance tools• Coordinate and drive execution of quality assurance testing including but not limited to creating test plans, test scripts, tracking bugs, reporting defects, QA effectiveness etc.• Accountable for all software releases/deployments, ensuring that procedures are documented and followed per SOP• Ensure the appropriate test environments are in place, they are managed and controlled• Developing QA KPI/metrics with comparison against industry standards • Increasing test coverage across enterprise applications eco system• Lead teams through coaching and developmental feedback and take prompt corrective actions where needed• Manage key vendor relationships including contract negotiations, pricing and evaluation of current and potential partnerships• Effectively building a mature onshore/offshore testing model which includes manual, automated and load testing deliverables

Experienced Quality Assurance Leader with 20 years of experience in the airline, banking, hospitality, entertainment and education industries.

Supervise a team of 12 resources, with full management responsibility. Develop and publish change/release management standards, plans, and procedures. Create and report manual and automated testing metrics, including percentage tested, failed, and passed, for projects to facilitate decision making. Prepare time estimates and justification for assigned tasks. Manage environments at the release level across all environments for Health Plan Operations. Manage test iterations within each environment. Define and communicate program objectives and milestones. Write, revise, verify all quality standards and test procedures for program design/product evaluations. Lead high profile migration projects. Develop and manage project plans/scope representing all activities required for project success. Responsible for building, guiding and directing automation efforts for IT test teams.• Establish strategy and best practices to leverage ALM tool set for requirements and testing. • Guide all change management activities, including new business planning, management information production, change schedules, and requests for changes (RFCs). • Act as single point of contact for change and release management activities for all environments and sources. • Identify and leverage opportunities to improve quality management processes, systems, and standards. • Determine timeframes, procedures for completing projects, staffing requirements, and allotment of resources for various project phases while leading others in organization to drive meaningful process improvements/decisions.• Build relationships across product, portfolio, IT, and finance teams to influence positive outcomes in resolving bottlenecks / constraints. Partner with management to address issues and validate programming requirements.• Manage external vendor relationships, ensuring licensing is current and maintenance agreements are in place.

Manage 15-20 resources via an onshore/offshore model. Scrum Master for multiple functional tracks. Provide program level QA read outs and status reports to Executive level leadership on a daily basis for a highly visible project. Sustain quality assurance staff by recruiting, selecting, orienting and training employees. Communicate team member job expectations by planning, monitoring, appraising and reviewing job contributions. Complete quality assurance operational requirements by scheduling and assigning employees work assignments. Institute standards for production ready products by devising evaluation tests, methods and procedures. Prevent rework standards by devising inspection and physical testing methods and procedures. Manage medium to large high profile java, .net and web-based applications. Coordinate project test efforts with offshore resources in India/Australia. Compose QA test plans, test strategies, defect management and test execution plans. Develop achievable short/long team goals for the QA team ensuring that they are met in a timely fashion. Provide overall leadership to the organization by instilling quality standards at the project level as well as enterprise wide. Review and provide input to Statements of Work with consulting partners. Prepare quality documentation and reports by analyzing and summarizing information and trends. Recommend Quality Assurance corrective actions and re-validations of Program processes. Develop Provide project estimates for QA testing efforts. Foster and develop long-term Business relationships with senior level sponsors internal and external to the IT department.

Direct the overall QA testing effort for the Daybreak Receivables project. Manage all defects related to assigned projects. Review Business Requirements for accuracy and content. Write and execute DBK Receivables project test cases. Implement project Defect Management plan. Facilitate Defect Management conference calls with third party Consultants. Execute SQL queries via toad to identify back end data. Work in partnership with various Business Sponsors, Analysts, Developers and Project Managers in preparation for project releases. Actively support and assist in UAT testing initiatives. Create and facilitate project deployment plans. Coordinate Mock Conversions with Oracle Financial Solutions.

Performed analysis of annotations, wire frames, requirements, and content. Created manual and automated test scripts based on project documentation. Executed test scripts via Quality Center and Deja Click. Facilitated daily cross-functional defect management conference calls. Collaborated with various Analysts, Engineers and Producers in preparation for releases. Aided in testing effort for various enhancements to existing products. Supported and assisted in UAT testing initiatives. Analyzed logs for accurate XML requests and responses. Ensured proper data flow to composite applications. Participated in build initiatives. Managed application servers and baristas. Led QA testing efforts in an agile environment. Participated in scrums and daily scrum meetings.

Managed medium to midsized high profile java and web-based applications. Supervised QA meetings with the business, development, project managers, design and senior level management teams. Coordinated project test efforts with offshore resources in India and Australia. Provided detailed status reports to upper management and the project team. Administered defect management meetings. Composed QA test plans, test strategies, defect management and test execution plans. Wrote application, web-based and mainframe test cases that include manual, automated, batch test cases. Directed and monitored all vendor related testing activities. Wrote and ran SQL scripts via TOAD and Aqua Data. Executed manual and automated test cases via Test Director and QTP. Directed, assisted and monitored UAT efforts. Participated from a QA perspective in Design, Construction and Implementation Readiness review meetings. Led batch file testing efforts with third party vendors both domestically and internationally. Performed Web Methods/Services testing via XML.

Established web based QA test processes. Managed the overall testing effort for Internet Operations team. Supervised QA meetings with the business, development, design and management teams. Furnished detailed status reports to senior level management. Conducted defect management meetings with development and testing to ensure proper troubleshooting of software bugs. Composed detailed QA test plans, test strategies, defect management and test execution plans. Accountable for all web based test cases which are written by leveraging design wire frames, use cases, functional/business requirements and technical requirements. Executed both manual and automated test cases. Wrote and ran SQL scripts via TOAD. Assessed application functionality for consistency with defined business flows, processes, including the preparation of test scripts and scenarios. Edited web content for accuracy and consistency. Ensured testing efforts meet Sarbanes-Oxley standards and methodologies.

Managed the overall testing effort for the NEMO Availability Server project. Guided and directed 7-9 Manual/Automated testers. Facilitated QA meetings with the business, development, design and management teams. Provided detailed status reports to senior management. Supervised daily defect management meetings with development and testing teams to ensure proper troubleshooting of software bugs. Trained, coached and directed QA team members. Worked with Program Managers to develop project schedules and resource allocation models for QA related projects. Coordinated knowledge transfer sessions with various teams. Composed detailed defect management and test execution plans. Accountable for all XML, Application and GUI based test cases for project Availability, which were written by leveraging activity diagrams and use cases. Prepared Quality documentation and trending reports for executive leadership. Established and maintained working relationships with critical business partners at the executive level.

Coordinated projects by defining business systems test requirements, procedures and practices. Created scenarios, scripts and test cases to be executed during user acceptance test via Test Director. Facilitated project Stakeholder meetings to understand and identify testing requirements. Responsible for managing the Functional Test Analysts assigned to the projects to ensure QA objectives are met on time. Spearheaded test efforts with India offshore resources. Provided technical support to project team members. Accountable for creating detailed Microsoft project test plans. Maintained proficiency in the analysis of business operations and application functionality. Via Test Director, identified and documented application defects and managed resolution of issues impacting the functional test phase of a project. Presented updates on projects to Management and the project team. Administered Test Plan walkthroughs with the project team for sign-off of the planned testing. Managed Test Results walkthroughs with the project team for final sign-off prior to production. Acted as a liaison between the systems/users coordinating the execution of interface testing. Assessed application functionality for consistency with defined business flows, processes, including the preparation of test scripts and scenarios. Provided leadership for combined test/user acceptance test and follow-up to ensure tested processes were comprehensive and satisfactory results were obtained. Performed test in the UAT region for java based GUI applications. Assisted in SIT test region. Participated in JAD sessions between Business Users, Testers and Developers for gathering user requirements.

Responsible for quality assurance testing and managing the P2K finance subsystem for each new release. Wrote and update SQL statements. Troubleshoot existing SQL statements for obvious performance problems. Composed and performed test execution of new feature and regression test cases in both the integration and system test environments. Performed test execution for java based CMS GUI. Analyzed functional requirement and design documents. Executed test in Mainframe environment. Assisted in web based testing. Scrutinized User Interface Specifications. Documented all test case results. Verified database integrity. Ensured that the finance subsystem is fully integrated each release. Opened and closed cirrus issues/defects for any problems that have been created and identified. Responsible for running back ground jobs and scripts via UNIX. Utilized UNIX editing tool (VI) to create/modify files for integration, system and UAT testing. Revised all feature and regression finance test cases on a daily basis to ensure accurate testing. Submitted and monitored Integration Test Build request. Followed the life of build request to ensure successful build completion. Identified issues and lines of code that cause errors in the Build. Determined what issues will be brought into the current build. Performed build analysis to resolve issue dependencies that could potentially delay successful software delivery. Extracted production data to be used in the testing environment for each release. Trained and mentor inexperienced Atlys/Telecorp testing support group by teaching them about test case creation and execution, including problem troubleshooting. Provided ongoing support to the Atlys/Telecorp testing support group. Created and maintained the finance subsystem web site. Consistently utilized Microsoft Office programs for writing test cases in IT, ST and UAT environment. Prepared Build Requests and manage build related database activities.

Managed marketing database conversions and performed follow up conversion analysis. Wrote technical specifications for client database conversions. Formulated and reviewed decision support product definition files to match customer definition files. Coordinated the final quality control decisions for new customer installations and interface changes. Performed data extracts for delivery to clients via AS400 and MVS. Processed monthly and quarterly updates to ensure ongoing accuracy and completeness of the software product. Responsible for projects from the beginning of the release until the projects were implemented into production. Worked closely with the User Acceptance Test team to ensure the test cases match the acceptance criteria. Interacted frequently with the customers in order to verify that the marketing information converted correctly and that the customer was comfortable maneuvering within the software. Created test plans and test cases. Updated requirement documents. Engaged in daily contact for reporting and resolution of major issues initiated by the end-user. Acted as Subject Matter Expert (SME) during functional testing.