Provide leadership in developing, achieving, and maintaining high quality technology integration into teaching and learning throughout all educational settings to support teachers and administration in enhancing instruction, improve student performance, and assist students in becoming technologically knowledgeable.

Manage teams of Federal and Public Sector account managers and sales managers to develop large scale proposals for federal, public sector and multinational companies seeking global telecom services.

•Lead and maintain relationship between Sprint and Affiliates interacting with senior executives of both companies.•Manage the day-to-day operations of the relationship, drive objectives, and strategies as determined by executive management.•Coordinate program management with Network Affiliate Management for implementation of required network elements with in Affiliate markets. •Led large project team with 21 cross-functional groups to convert two Sprint Affiliate Partners from a type III (using the affiliate network, customer care platform) to type II (using Sprint’s platforms). The completion of this project allowed Sprint PCS to provide seamless service across the country. •Project managed 3G rollout items such as network infrastructure, sales and marketing collateral, handsets and accessories and training in Affiliates markets. •Review Affiliate quarterly cell site audits, preparing and submitting Executive documentation for any required revenue true ups. •Lead Affiliates and functional groups in implementing Sprint PCS promotions and programs. •Analyzed and developed new tools, methods & procedures to aid in cross functional automation

•Managed and mentored thirty plus Client Support Analysts throughout the Central and West Regions.•Monitored Service Level Agreements for all Client Support Analysts, ensuring company goals are being achieved.•Tracked weekly and monthly contractor costs to insure that set budgetary constraints are being met. •Led and assisted with several corporate projects including: COX PCS transition, Prime Co transition, COX Home Office Support, Y2K System Remediations, Internal Support Help Desk Get Well Plan, Executive Level Service support and the Retail Management System (RMS) deployment.•Managed and reported on break fix vendor performance as well as tracking Service Level Agreement.•Monitored markets growth to insure that Information Technology is providing the best possible users to Client Support Analyst ratio. •Generated and tracked Work Orders for invoicing on contract associates and vendor activities. •Assisted with the successful Service Delivery support transition from an outside vendor to internal company management.

•Managed and followed up on daily Field Service tickets, including dealing with outside service contractors, in order to meet set Service Level Agreements. •Designated as an escalation contact for assisting in resolving high priority Field Service issues. •Managed and documented weekly hours for contract Field Support Technicians.