Assistant Manager
CurrentI came back to Evans Cycles, Glasgow city centre, during the pandemic in 2020 which was an extremely busy and difficult time in the bike industry. This was the busiest period I had ever experienced during my time at Evans Cycles and was when I had to use my best customer service experience due to supply issues and store policies during the pandemic. During this time our company also under went a owner change over which was challenging and was something that we all had to adapt to, to be able to keep our shop running smoothly. I moved to Glasgow Fort in 2021 and took on the role of Supervisor Technician and later became the stores Assistant Manager.Rota work Cashing up and banking tills at the end of each dayOpening and closing the store as a key holderAssisting in hiring new staff Training and mentoring new staff Bike builder trainingUsing KPIs to help the store hit targets Organising bulk charity orders