Kerry Doherty Email & Phone Number

Rancho Santa Margarita, California, United States

Greater San Diego Area

Leader in crisis resolution • Expert trainer for employees • Generates and maintains productive working relationships with internal departments • Direct impact on client/student academic success from introduction to full relationship management • 6 direct reports managing ~100 Financial Services Advisors, Operations Leads, Analytics and Reporting, and Military Specialists.Tier Competencies: People: Maximize the employee experience by fostering an environment that encompasses the organization's culture and, goals and core values Acumen: Disseminate business information cross departmentally in a manner that instills trust, inspires action, and accomplishes the organization's goalsCommunication: Strong written and verbal skills internally and externally; development of a professional networkResults: Proven accountability, decision making, and execution driving and reporting measurable results Change: Align the behaviors and character of individuals with the organization's mission, culture, and core values• Responsible for hiring, training, and managing Associate Directors, Managers, and employees at all levels to achieve targeted packaging, show rate, and customer service objectives. • Develops proprietary management reports to measure overall financial services staff, results, and manage performances. • Research/provide solutions for escalated issues to students externally and internal management. • Oversee Accounts Receivable (A/R) balances and Day Sales Outstanding (DSO) metrics. Financial Services Manager 2008–2009: Ensured staff performance goals were met or exceeded through: motivation and training of new hires, resolution management for escalated customer service concerns, leadership in regulatory compliance, and processes implementation in a team environment. Financial Services Representative 2007–2008: Delivered exceptional customer service by counseling students on student finance opportunities with a working knowledge of legal obligations.

Greater San Diego Area

Passionate and effective social work for 8 years developing strong coaching, mentoring, and management skill set raising the bar with the entire team and residents of the center. • Supervised, trained, and maintained the safety of 48 clients and dozens of employees• Built and maintained positive working relationships with county social workers, therapists, client’s family members, lawyers, and mentors• Developed and implemented daily treatment plans, schedules, appointments, and activities for staff and clients• Organized daily schedule, appointments, and activities for the staff and clients• Handled confidential client information• Evaluated and promoted staff on a regular basis

Bachelor Of Arts - Ba, Sociology/Business Administration

Effective Communications & Human Relations/Skills For Success