• Senior Advisor: Senior HR responsible for end-to-end human capital strategy and HR support for Payments, Liquidity Management Services & Core Accounts, and Trade & Working Capital Solutions, covering 1,000+ employees across 90+ markets.• HR Leadership: Serves as senior member of Services HR team, guiding organizational improvement, annual HR processes, and business-wide initiatives for 23,000+ employees in Services. Aligns 20+ HR Discipline Partners and HR Business Partners to Services Products human capital strategy.• Transformational Leadership: As part of Services HR leadership team led the business through the single largest restructuring initiative it has experienced. Included the merger of TTS, Securities Services, and Operations into a single organization, and the layering of Commercial Cards within Payments. Identified opportunities for organizational and expense efficiency, managed significant cultural changes through implementation of change management initiatives, and accelerated career development for key staff by aligning key skills and development desires with business needs.• Skills Development: Leads Future Skills workstream for Services organization, which seeks to identify necessary skills for banking on a 5 - 7 year horizon, develop and communicate learning initiatives to upskill current staff, and prepare go-to-market strategies to obtain skills via lateral and campus recruiting.• Diversity & Inclusion: Set aggressive gender diversity targets beyond Citi standards and cascaded individual goals to leadership teams. Partnered with Talent & Learning to create inclusionary training programs. Works closely with Talent & Diversity and Talent Acquisition teams to identify non-traditional avenues for hiring diverse talent.

• Global Business Partner: HR responsible for TTS Global Payments & Receivables, Commercial Cards, In Business Risk and Chief Operating Office, covering 800+ employees across 21 markets. Provided guidance and leadership to the wider TTS HR network as a member of the Global HR Advisor team, supporting 3,000+ employees.• Project Management: Oversaw TTS Global Taxonomy Update in partnership with Compensation and the Chief Operating Office to redefine the job code framework for the business with the intent to create a simplified and consistent methodology for aligning job duties to titles and market peers.• Talent Development: Developed and managed TTS Inspire, a mentorship program targeting Senior Vice Presidents given high attrition risk at this level. Assessed needs of population, developed program and application framework, identified key business and HR partners, and project managed as HR lead.• Start-up Partner: Founding HR partner for Payments Express business, 24/7 instant payments platform and the first business to be established under Citi’s New Operating Model principles with the intent to create a start-up experience within a global bank. Partners with senior management on governance model development, OKR creation, and cross-functional cohesion.• Change Management: Rebuilt P&R Executive Committee in partnership with Payments co-Heads and Talent Acquisition, with a focus on developing internal talent through promotion opportunities. Coached and developed leadership team on executive presence, global managerial skills, and developing team specific people agendas.

• Regional Business Partner: Advised senior leadership of Digital Channels & Client Experience; Digital Sales & Marketing; Data & Analytics; Consumer Bank Operational Risk & Control; and ASEAN Country Cluster on strategic HR priorities such as talent acquisition, employee engagement, diversity & inclusion, rewards & recognition, and organizational design. Provided leadership and guidance to wider APAC & EMEA PBWM/LF organization of 19,000+ employees across 17 markets as a member of the Regional HR team.• Strategic Restructure: Supported business and HR community as member of project team coordinating the move of 13 PBWM markets to Legacy Franchises and subsequent divestiture process, impacting 15,000+ employees. Ensured alignment to local employment laws and regulatory requirements. Senior manager of all HR related data and reporting related to divestitures.• Organizational Design: Established a PBWM Global Client Experience organization as the Senior HR Advisor, partnering with Global CX Head to build team from scratch and design governance model.Control & Compliance: Oversaw year-end Covered Employee process. Aligned rewards to performance (Financial, Client & Franchise Outcomes, Risk & Control, and Leadership) and developed compensation rationales shared with the OCC for 20+ senior risk takers in Legacy Franchises.

• Business Partner: Provided HR Advisor and Generalist support to Banking, Capital Markets, and Advisory (BCMA); Treasury & Trade Solutions (TTS); and the Commercial Bank (CCB) for Australia and New Zealand. Provided support to New Zealand Citi Country Officer.• Business Development: Provided HR guidance and support for the origination of the Australian Commercial Bank franchise, including organizational design and compensation analysis. Partnered closely with the Resourcing team to source and identify a forward-thinking leader for the new business.

• Business Partner: Provided HR Advisor and Generalist support to the Institutional Clients Group Operations & Technology (ICG O&T) organization, specifically for Information Services Group (ISG) and Know Your Customer (KYC).• Compensation: Managed 2016 Year-End compensation process, including modeling, data analysis, and communication.• Talent Development: Partnered with ISG Chief of Staff and team to coordinate and manage 2016 promotion process.• Employee Relations: Provides employee relations advisory, support, and coaching to managers.

• Compensation Support: Responsible for Citi Holdings and GCB Management Associate Program compensation. Manage offers, promotions, year-end cycle (including TIR and incentive compensation), market data, and all other compensation processes.• Talent Development: Project managed global promotion process for GCB and Holdings Managing Director and Director nominations. Coordinated 100+ nominations with senior HRAs globally.• Regulatory Compliance: Coordinated the GCB Fair Labor Standards Act (FLSA) exemption level shift. Responsible for gathering and analyzing data on impacted population and potential costs to the firm. Partnered with Legal to review impacted job codes and to identify jobs for full FLSA review.• Current State Assessment: Partnered with international HR teams to develop new salary structures for CitiFinancial Canada by analyzing market data and internal comparables.

• Change Management: Developed a headcount strategy for employees of Citi’s global Corporate Bank for the Execution 2.0 initiative. Interfaced with executive-level employees from each managed region, compared current and historical data to create a basis for analysis, and identified growth and efficiency opportunities on regional, country, and industry levels.• Process Improvement: Analyzed current Global Mobility (moving employees from one location to another) strategy for the Corporate & Investment Bank, discovered process bottlenecks, and provided solutions.• Needs Assessment: Evaluated current Performance Management/year-end ratings strategy and identified areas in which ratings could be more appropriately distributed.

• Strategic Planning: Delivered Junior Achievement programming to more than 65,000 students annually as a part of the Programs Team. Assessed both the volunteer and student markets, and then developed metrics for success.• Project Management: Managed, developed, and implemented education projects to increase participation of volunteers and students in JA New York events. Initiated milestone-based short- and long-term volunteer projects with corporate partners. Identified resources and risks inherent in all program plans.• Business Development: Expanded corporate partnerships, including State Street and JP Morgan Chase, by creating business development plans and sales pitches. Built the client relationships and delivered sales pitches to Corporate Social Responsibility departments and volunteers directly.• Training Development and Delivery: Identified gaps in existing training model and led efforts in evaluation and reformatting. Developed curricula for various programs including JA University and the NASDAQ sponsored Business Plan Competition. Conducted recruitment sessions for external constituents and led over 100 trainings for corporate volunteers. • Stakeholder and Account Management: Strengthened account relationships and expanded programs with firms such as Deloitte, KPMG, and Nielsen through effective and timely communications, focused stakeholder engagement, and well organized long-term planning. Partnered directly with corporate liaisons to implement programming.• Brand Strategy: Initiated social-media focused campaign to enhance brand awareness and increase volunteer participation in JA New York’s Alternative Spring Break by more than double.

• Workstream Ownership: Coordinated and redeveloped organization’s annual United Nations: International Youth Day event.• Strategic Communication: Identified and invited New York City and State elected officials and Ambassador-level diplomats.• Marketing Strategy: Analyzed potential market penetration and developed web-based and direct mail marketing materials.• Fundraising: Secured in-kind and financial donations from both corporate and private donors.

• Stakeholder Engagement: Taught English as a foreign language to more than 300 students at School #32.• Project Management: Evaluated current and predicted capacity at School #32 and subsequently developed and implemented a USAID grant for the construction of 2 classrooms.• Process Improvement: Trained local English teachers on improving teaching methods and curricula development.• Strategic Communication: Delivered training sessions and co-authored a Peer Support handbook for new volunteers.• Crisis Management: Monitored medicine dispersal and coordinated emergency procedures while serving as Regional Warden.

Seasonal Summer Position• Served as a positive role model and mentor for campers• Promoted a creative, safe, active and educational environment• Worked as a Lifeguard and High Ropes Instructor

• Raised money for non-profit organizations such as PBS and the Detroit Institute of the Arts• Utilized the telephone and donor database software for business transactions• Phoner of the Month, November 2004