 Support Resident Services operations for 12 senior living and healthcare communities across 6 states. Back-up for Executive Director when absent Collaborate with and assist the corporate office of Pacific Retirement Services with project, process, and change management initiatives for senior living communities supporting thousands of residents around the country.  Develop, launch, and maintain internal communication platforms.  Manage and drive the overall budget for Resident Services departments. Create and implement process improvement initiatives with Resident Committees of the HPP Board of Directors, monthly House Advisory Committee, Resident Council Executive Board, and Residents Council. Lead, train, and demonstrate customer experience focus for all employees in a supportive, resourceful environment. Coach, mentor, and oversee operations of Transportation, Front Desk, and Wellness staff, including contractors. Advise families on the processes, procedures, and disposition of effects when vacating Independent Living apartments. Work with Clinic Nurse to facilitate resident transitions to higher levels of care. Develop, plan, and schedule new resident orientation programs and coordinate resident move-out process with multiple departments and stakeholders. Collaborates with the program committees to implement resident activities and special events tailored to residents’ needs and interests.. Respond to residents' concerns and complaints promptly and serve as a resident liaison between multiple departments.

 Managed all aspects of bookkeeping. Prepared complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines. Authored professional correspondence to customers and vendors. Communicated medical concepts in layman’s terms to facilitate understanding.

 Managed all aspects of bookkeeping. Prepared complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines. Authored professional correspondence to customers and vendors. Communicate medical concepts in layman’s terms to facilitate understanding.

 Developed and implemented strategic marketing plan for business:o Expanded thriving solo PT practice, including relocation to larger facilities, to include yoga studio and classes, and addition of independent PT practitioners. Oversaw front-office operations and provide impeccable customer service:o Built a clientele of physical therapy and yoga clients supported by insurance and community referrals.o Organized and managed a growing staff of employees and independent contractors, including interviews, payroll, reviews, and termination of employment.o Maintained schedule for busy physical therapy office and yoga practice seeing 45 patients and hosting 20 classes weekly. Managed all aspects of bookkeeping, AP, and AR for physical therapy and alternative healthcare services.o Set up and supported QuickBooks, including creation of invoices and insurance/medical billing/coding.o Negotiated and enforced collections to recover funds and expedite clearance on delinquent accounts.

Using multiple medical billing software or 1500 HICFA forms Follow up on billing statements to payers and customers in a timely mannerPrepare and submit secondary billing on a daily basis, manual and/or electronic submission as applicableReview each claim for accuracy, ensuring submission of a clean claim to insurance carriersProcess secondary and/or tertiary insurance claims for co-payments, deductibles, referrals and/or allocation changesProactively follow up on denials, claim-response letters and unpaid accountsReview bad debt for write offs or for forwarding to outside collection agencyReview all claims for contractual write offs, allocation changes and collection of any remaining balancesMaintain acceptable aging parameters on all accountsResearch outstanding balances and take steps necessary to collect/resolve payment issues

Insurance input and calculating/billingChart documentation and dictation/ data entryComputer patient scheduling/ patient liaison/front and back officeSterilization technician

General office duties/ answering multiple phone linesPersonal assistant duties to foundersExperience with Excel, Microsoft Word, Microsoft Outlook, and Power Point

New employee trainer/ Managed twenty staff members/ Schedule organizationFood orderingCash in and out/bookkeeping