• Managing Business As Usual IT Operations, supporting EMEA Functional Leads andcountry managers – ensuring the current IT systems are adopted and consistentlyimplemented in line with the Global IT Platform on the Account.• Project Management for Day 2 and BAU system Enhancements and IT Projects• Scoped and prioritised requirements and change requests to current IT systems withStakeholders and managed the implementation and/or acquisition of new tools across allregions.• Manage the System Development Life Cycle and liaise and track project plans and tasksacross multiple teams in the JLL Corporate IT group for delivery and project completion.• Provide guidance to the business for good data governance to ensure data integrity in thesystems.• Leverage available technology to replace manual processes and build central repositorieswith workflow and security capabilities using Microsoft SharePoint technology.• Implemented and continuously ensure JLL IT systems and end user practices compliantwith HSBC Information Security Risk policy.Project Delivery Highlights:• Project Manager for the implementations of IT systems in new EMEA portfolio countries forgo live on the account during Mobilisation and Transition phases.• Managed the deployment of the JLL Facility Management system to HSBC employeesacross LATAM, EMEA and APAC.• Managed and coordinated the system enhancement for an API between our Vendor’sapplication and JLL application. Scoped the business and technical requirements with thedevelopment team, managed the implementation and change managementcommunications to the teams across our regions.

Contract: London Olympics 2012• Sector Champion and Liaison for Group Leader Security Staff (Senior SpecialSkills Team) for the Olympic and Paralympic Games• Deployed Security Staff• Managed Head count

Business AnalystSoftware Development• Business analyst, throughout the project lifecycle of an extensible, scalable and flexiblereporting application critical to business functions throughout EY worldwide.• Scoped and prioritised functional requirements to deliver an application, designed todevolve the centralised management and control of global data through workflows and useraccess security down to regional teams.• Managed 3rd party developers during the build phase• Managed the deployment strategy globally and produced supporting documentation andconducted end-user training• Acted as Implementation Lead in the change management process for successfuldeployment and acceptance of the tool, by acting as communication liaison between thestakeholders, which required a change of business processes and workflows throughoutErnst & Young’s operational areas• Assisted in devising User support and Technical Assistance framework• Scoped future business requirements and functionality for enhancements of the product, interms of integration with other global reporting systems used throughout EY• Supported end-users with their monthly financial reporting requirements, through good datagovernance practices• Assisted the Global Markets team to collate content and build their Community HomeSpace• Acted as point of contact for the quarterly global leadership reporting process

• UK Ernst & Young Client Portal Team's primary liaison on the Firm's e-Channel measurement system & capabilities• Responsible for client activity data analysis, with reference to data mining, aggregation, manipulation and management reporting • Responsible for communication of measurement policy and reporting tool enhancements to stakeholders, area leaders, and end-users• Actively participated in User Acceptance Testing for release items, and supported Operational rollout of enhancements - stakeholder communications, training and evaluation • Coordinated targeted e-mail campaigns via. Aprimo to support the end-user enablement process• Provided project support for the successful transition of the EY Client Portal Global Ops process framework to the EY India Shared Service Location• Conducted extensive training, and compiled effective reference manuals, to support the India transition• Conducted 1st and 2nd line EY Client Portal HelpDesk support, effectively managing EMEA stakeholder expectations • Responsible for the upkeep and maintenance of UK Operational process documentation

• Provided vendor and supplied management support, for iAfrica.com• Supported and trained iAfrica.com's end users, and their hosting clients• Provided technical support for end-user database management and administration of web servers • Compiled monthly reports on website statistics using WebTrends • Provided hands-on advertising support for North American clients through the coordination of interactive media marketing campaigns

Network AdministratorWeb Hosting AdministratoriAfrica.com is a leading web portal and brand name in South AfricaProvided technical support to end users and hosting clients on software systems utilised to perform business functions and interactions related to iAfrica.com daily activities and webhosting services