Kerry Foley Email & Phone Number

Canton, MA, US

Framingham, Massachusetts, United States

• Troubleshoot and close 100+ tickets on average per week.
• Provide expert and creative solutions to user problems on laptop and desktop systems, to ensure user satisfaction and productivity.
• Install, configure, and support approved software and Microsoft applications.
• Use Active Directory to manage user accounts, file system rights, and group policies.
• Utilize Intune to administer user & computer accounts, including BitLocker and multi-factor authentication.
• Image computers using SCCM.

Norwood, Massachusetts, United States

• Manage reception area including greeting visitors and answering telephone calls.
• Match clients with the best-suited tax professional and schedule appointments accordingly.
• Maintain office cleanliness & organization.

Mansfield, Massachusetts, United States

• Work directly with a wide variety clients to provide reactive technical support
• Collaborate with team and Service Manager to assess process improvement opportunities, assess tools, etc. to improve Support operations
• Use Active Directory to manage user accounts, file system rights, and group policies.
• Administer Microsoft Exchange including email account creation, distribution list management, and other basic administrative tasks
• Basic network troubleshooting and administration
• Install, administer and support Microsoft Office Suite

Mansfield, Massachusetts, United States

• Worked directly with vendors to ensure client issues are resolved
• Handled incoming calls/emails/tickets regarding Customer Experience
• Monitored incoming incidents reported at the Service Desk and route appropriately to respective teams.
• Clearly documented issues and solutions
• Kept manager informed of issues that may impact the organization

Needham, MA

• Managed local area networks from the switch to the desktop.
• Planned, installed, configured and managed desktop and server operating systems and software.
• Maintained file servers and all related systems.
• Monitored backup systems and ensured proper disaster recovery.
• Reviewed, analyzed, and recommend new technologies.
• Installed, managed, supported, or assisted outside vendors to support all specialized agency databases.