Right to Erasure requests/GDPRDocumenting ProcessesDesign and implementation of governance framework for SalesforceLead on salesforce change requests from the business and management of delivery of those requestsManagement of salesforce incidents via the ticket desklead on user stories and documentation for salesforce changes

• A broad experience and knowledge of the education sector which has been developed through both my EFL teaching and post teaching roles at the British Council and Teach First• Designed, planned and led on small to large scale training and engagement events both internally and externally such as the Tutor development conference (Teach First) and School Leadership visit (British council), and I have built excellent relationships with venues, catering and filming companies for future events.• Developed and maintained exceptional and high profile stakeholder relationships with internal and external colleagues, universities and partner organisations.• Support and lead on evaluation and quality assurance through my events and project management experience for both events and also internal projects such as the leadership bulletin.• Designed and developed reporting structures for the 17-18 departmental strategy to enable the department to successfully deliver its outcomes.• Track and monitor budget spend across the team and lead on late POs and other financial issues for the department.

As a Product Delivery Officer. I worked on four projects: school leadership (development) and three grant projects focused on giving awards to schools and graduates. The projects involved a varied remit of duties including: • General administration• Supporting teams in the delivery of projects through being main point of contact for enquiries, providing information and problem solving• Maintaining records of consultants, schools, grants given, and contracts.• Event preparation and coordination for school and study visits from high profile international delegates.• Experience facilitating all aspects of Board level meetings including preparing agendas, liaising with participants, minute-taking and following up actions. • Prepare and give presentations to high profile organisations such The French Embassy and Ministry of Education.• Organising grant agreements, funding reports and payments.• Run sessions on teaching advice to new graduates and language assistants.• Creating systems in order to capture data and monitor projects• Up to date knowledge of education terminology, education sector and curriculum and have a keen interest in the future of education.• Raising of purchase orders, invoices, vendor set up• Minute taking• Room and catering bookings• Monitoring and evaluation of grants and projects• Proof reading of materials• Copyright

As a teacher of English, I taught 7-12 and 13-18 year olds as well as adults for 25 hours a week. Lessons included general English, exam classes and conversation from elementary level up to proficiency.Due to my teaching experience, I have strong skills in proof reading and a high standard of English. I have also facilitated teacher training in the past.

Taught general English, business English, YLs, conversation, IELTS and corporate classes. As a Testing Coordinator, I managed placement testing for the teaching centre, which involved booking rooms, printing documents, scheduling teachers. I was also a Teachers’ Rep involving regular monthly meetings with senior management.