Kerry Grainger Email & Phone Number

Leeds, England, United Kingdom

Various Roles providing consultation / project delivery both internally and to clients / customers. Resource Sourcing• Resource Allocation• Employee Retention Strategies• Department Management• Relationship Management• Dispute Resolution• Recruitment• Employee Record Management• Team Building Activity Planning• Hiring Management• Resource Allocation• New Starter Inductions• Grievance Management• Workplace Conflict Resolution• Career Progression Assistance• Performance Management• Office 365• Department Management• Customer Relationship Building• Communication Skills• Written and Verbal Communication• Outstanding Customer Service• Technical Communication• Client Account Management• Technical Personnel Management • Project Management• Recruitment and Training• Microsoft Teams• Training and Development• Business Case• Progress Reports• Project Directing• Risk Analysis• Project Planning• Simplification• IT Licensing• Financial Forecasting• Benefits Administration• Financial Risk Analysis• Dependency Management• Resource Management• Risk / Issue Management• Budget Management• Change Management• DC exits• Fault-Finding• Systems Management• Data Migration• IT Infrastructure• Disaster Recovery Planning• System Integration• Citrix• Service Desk Management• VMware• Windows Server• Netbackup

Leeds, England, United Kingdom

Line management of permanent billable colleagues aligned within technology job family practices. Including mentoring, developing and utilisation of the employees within the practiceConduct the on-boarding/induction and off-boarding/exit interviews for all technical personnel within the Leeds/M62 corridor.Work with practice directors to forecast demand and supply, ensuring that the correct skillset was available within the practice and establishing any development needs.Overall management of employee performance within the business performance management framework and ensuring that client performance requirements were met.Assess and managed employee training requirements in line with employees, client and practice requirements.Utilise and control budgets for training by ensuring ROI.Review employee rewards, bonus and salary renumeration.Organise and budget for practice and group social events to encourage team building.Ensure compliance with all business policies and procedures, including managing and conducting disciplinary, absence and grievance procedures.Monitor and aid the reduction of employee turnover within the practice whilst encouraging promotions developments within practice.Individual utilisation management to ensure client engagements were met.Conduct regular 1 to 1 engagements every 4 weeks with employees (f2f) which included half yearly and annual reviews in line with company performance reviews and personal development plans.

Halifax, England, United Kingdom

Assessing and executing multiple migration/archive and decommissioning projects using agile methods within budget and deadlines, aiming to achieve the following objectives for the bank; Simplification of the LBG estate / CostsRemoval of technology currency risks / legacy infrastructure which contribute to DC exit strategies.Running all projects through discovery, analysis, validation processes to define project scope, objectives, budget and feasibility. Progressing projects using Jira kanban boards linking project families / dependencies and LBG board metrics.Create, maintain and present comprehensive project documentation including project plans, business cases, risk & issue logs, budget plans, benefit analysis, project status reports using spreadsheets, diagrams and process maps.Report regularly to measure performance, highlighting progress / risks / issues and completion of milestones.Budgetary objectives and plans established and monitored throughout the project's lifecycle. Benefit realisations are calculated and then measured throughout the project. On completion all benefits are evaluated against estimated and actual benefits.Risks and issues are raised and monitored using the banks risk / issue management system and worked through until resolved or accepted / approved.Changes to scope, schedule, budget or benefits, ensuring they are logged, monitored and reported using the banks change management system. Dependencies against other projects / outcomes or external factors within the banks change management system and Jira.Identify and allocate all resources required scaling up / down when needed. Delegation of tasks based on individual strengths, skill sets, responsibilities and experiences.

Leeds, England, United Kingdom

Technical lead on Windows Server Migration Programme supplying remediation approaches for off the shelf and bespoke applications ensuring compatibility plans whilst liaising with vendors to solution the appropriate outcomes.Engage with Business and Application owners to ensure completeness of analysis within expectations and timeframe.Provide regular reporting of risks, issues and progress, escalating appropriately where necessary.Liaise with Senior Technical Authority and Programme Leads to investigate details of applications and infrastructure.Liaise with support teams to establish status of scope covered within the applications.Support the banks governance process for the programme.Create / review design workflows, procedures and new processes to streamline productivity and resource requirements.Plan and analysis for tech room remediation.Provide system discovery and analysis to ensure a true picture of the LBG estate is included in any solutions / remediation plans.Provide an overall view / plan for the wind up of PPI apps including archive and legal data hold requirements.Highlight dependencies with other infrastructures.Lead team of analysts to ensure scope is completed with accuracy and within timeframe.

Leeds, England, United Kingdom

Perform daily BAU tasks and reports generated for management.Support NetBackup 7.5 appliances with multiple media servers to troubleshoot faults and to increase performance of the devices.Resolve a failing backup system to a fully stable platform with little to no errors by carrying out root cause analysis of hardware, software and operating system faults.Migrate Arcserve Jobs over to NetBackup with the reorganisation of the Arcserve jobs for better coverage.Manage a large VMware platform which included a VCE block platform.

Barnsley, England, United Kingdom

Senior Systems Engineer (Jun 13 - Dec 13)Building, configuring and troubleshooting of server and desktop hardware and software.Maintaining maximum availability of supported services for users. Assisting consultants in defining service solutionsProvide engineering support to customers on a chargeable basis to troubleshoot issues including remote and on-site support.Implement infrastructure solutions to meet customer requirements as per design.Create low level designs and act as peer review for designs of othersOrganise and run technical benchmarks where necessary.Assist in the creation and definition of new services offersSenior Migration Engineer Feb 11 - Jun 13Acting as technical lead to identify and implement solutions to projects affecting IT services. Providing detailed assessment reports, project plans, risk assessments and rollback plans. Reporting to the Project Team Lead of progress and issues providing weekly reports.Ensuring all deadlines are met or providing solutions to issues which arise.Providing 2nd Line and some 3rd Line support over the telephone, remotely and face to face to external clients. Migration of physical servers to virtual serversMigration of servers and data from client’s site into the datacentre.Perform user domain migration Product support to the project manager and migration team membersLiaison with 3rd party suppliersEscalate technical problems in a timely mannerCreation and management of baseline testingActs as a source of technical expertise to others and manage and mentor the team to ensure the project is progressing within the deadlines.Identification of key project issues and risksPlanning, design and implementation of migration tasksLeads local junior migration team membersProducing documentation on operational, system and user procedures & guidelines.

Leeds, England, United Kingdom

Systems Manager for a leading national investment company. Responsible for design, implementation and management of environments including Citrix, VMware, SAN storage with offsite replication, windows server, Exchange , firewall, antivirus, web & email filtering, disaster recovery planning and testing , VoIP maintenance and domain migration. Responsible for the monitoring of day to day services, ensuring that any issues are dealt with and resolved. Monitoring and managing network utilisation between multiple mpls sites using Riverbed technology and Packeteer Packetshaper. Managing system analyst’s to ensure that they are meeting SLA’s and deadlines.Maintain, monitor and test all onsite and offsite systems to ensure compliance with Disaster RecoveryCapacity management of VMware, Citrix and SAN environments.ProjectsExchange 2010 ImplementationSingle Domain project involving ADMT of accounts across to new domain, building all new virtual servers including new Citrix farmHelpdesk Call Logging & Asset ManagementImplementation of TrackIT helpdesk software with integrated asset management, ensuring all assets are recorded and able to be reported on for licencing and asset refresh.