Kerry Helland Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota Area

• Manage development project teams and projects for external clients and Bushel internal• Oversee internal process improvement initiatives• Report and manage team member forecasting and time tracking

Fargo, North Dakota Area

• Own and manage monthly Change Management cycle - including ticket requests, vetting, stakeholder approval, and readiness planning• Plan, manage, and evangelize projects of all sizes including cross-departmental and top strategy projects for executive leadership• Organize and present executive and stakeholder updates• Implement new vendors and vendor driven project plans and solutions• Design and create internal visuals, templates, and PowerPoint presentations for all levels of company use• Cross-team relationship development to promote transparency and collaboration• Customer Experience Journey Mapping• Graduate of the Discovery Benefits Leadership Program

Fargo, North Dakota Area

• Responsible for the administration, management, training, and adoption planning for a new global feedback tool under the MBS and Commercial organization at Microsoft; included work in Visual Studio, Power BI Dashboard, and SharePoint development• Managed multiple projects in support of the Microsoft MBS Team; including direct outreach and promotion of projects to all users, core team and stakeholders

Fargo, North Dakota Area

Go-to resource for all Partner technical advisory requests as well as provide information on technical benefits to members of the Microsoft Partner Network and their Account Managers. Hold business rhythm meetings and develop marketing material for both Partners and internal Microsoft teams to advocate our team’s services, trainings, webinars, and benefits. Provide research and navigation of Microsoft teams and resources for all inquiries including those that may be considered out-of-scope for my team.

Fargo, North Dakota Area

First touch relationship building with Independent Software Vendors (ISVs) to promote and evangelize their application's development on emerging Microsoft Technologies - specifically focusing on the Microsoft Azure Platform.

Fargo, North Dakota Area

Built relationships with a select portfolio of high-profile Microsoft Healthcare Partners and provided marketing, advisement and concierge services to help them build business and navigate Microsoft programs.

Fargo, North Dakota Area

Integreon provides integrated legal, discovery, research and business solutions to professional organizations. I am employed in the document processing division which provides support to a number of the world’s largest law firms and corporations.Selection of Accomplishments:• Implemented two new accounts in one year; one resulting in a newly dedicated team of associates.• Expanded marketing and graphic design support for one of our largest firms which included the addition of three new specialized positions on the team: a Graphic Design Lead and Patent Graphic Specialists.• Recognized as one of the top 5% of company employees during 2012 global assessment.• Six Sigma committee member which resulted in the successful launch of new quality reporting procedures; the new processes and training was used company-wide.• Worked with management and team members to adjust scheduled shifts and better manage and reduce overtime for the hourly associates.Overview of Responsibilities:* Conducting and attending regular meetings will all levels of management, support staff and associates* Involvement in the implementation of policy and best practices.* Regular reporting for customers, managment and associates* Direct mangement of approximately 30 associates over a 24-hour period - including interviewing, training and coaching; as well as supervising of associates from other teams* 24-7 on-call expectation and availability* Use multiple software programs including Microsoft Office Suite* Respond to incoming requests from clients via email or phone efficiently* Multi-task in a fast paced environment.* Clearly understand all assignments and negotiate deadlines with the client.* Set up and design strategy for completing projects by deadline.* Assign projects to staff and manage their completion.* Review final projects to ensure client's preferences were followed.

Fargo, North Dakota Area

* Use multiple software programs including Microsoft Office.* Respond to incoming requests from clients via email or phone efficiently.* Multi-task in a fast paced environment.* Clearly understand all assignments and negotiate deadlines with the client.* Set up and design strategy for completing projects by deadline.* Assign projects to staff and manage their completion.* Review final projects to ensure client's preferences were followed.

United Entertainment Corporation is a privately held company owning video stores and movie theaters throughout the United States.Selection of Accomplishments:• Lead investigation of suspected internal theft of several long-term employees after dismissal of previous manager. o Investigation led to two felony arrests; plead down to misdemeanor convictions. o Within six months the store’s profits dramatically increased and the product loss percentage was greatly reduced.• Headed more than 10 other investigations of internal theft.• Developed and implemented new processes and forms for reporting daily sales and deposits company-wide.• Maintained a low employee turnover rate compared to the company average.• Successful move of the store and inventory in 2006 to a new location several blocks away.Overview of Responsibilities:* Manage retail store and supervise multiple employees.* Hire, train and handle corrective discipline of employees.* Plan and prepare work schedules, manage payroll hours.* Investigate internal and external theft while implementing loss prevention techniques.* Write and distribute correspondence to customers.* Handle customer complaints and inquiries.* Create and implement cost saving ideas for use in all stores.* Work with national and area venders and distributors.* Manage and catalog inventory and weekly shipments.* Maintain store appearance including cleaning and repairs.

Fargo, North Dakota Area

Fargo, North Dakota Area

* Use multiple software programs including Microsoft Office.* Respond to incoming requests from clients via email or phone efficiently.* Multi-task in a fast paced environment.* Clearly understand all assignments and negotiate deadlines with the client.* Set up and design strategy for completing projects by deadline.* Assign projects to staff and manage their completion.* Review final projects to ensure client's preferences were followed.

Bachelor'S Degree, Art, Public Relations And Advertising

Activities and Societies: History Club; DJ at North Dakota Public Radio; Ceramics Club President

Diploma

Activities and Societies: Choir, Band, JV Basketball and Track & Field