Hello!👋🏻I am a recent graduate at Toronto Metropolitan University with a bachelor degree of Hospitality (Honours) and a minor of Marketing!I have a strong passion working in the hospitality and event industry. I am a very outgoing person, who loves meeting new people, working with goals and exploring different cultures. This is why I am always passionate about the hospitality and the event industry. Having a background in hospitality, F&B operations, events, and customer services, I proudly describe myself as a detail-oriented and people-focused person. Always inspired from engaging with people and learning from professionals!Actively seeking for opportunities! I am thrive to learn, broaden limits and shine✨.If you would like to discuss more about my passion, career, school, life and hobbies, let’s connect!
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Guest Service AgentHilton TorontoToronto, On, Ca
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Front Of House Catering CoordinatorToronto Metropolitan University Dec 2022 - Sep 2024Toronto, Ontario, Canada- Offered outstanding catering service to 1000+ guests in events such as corporate Christmas events (TTI Travel) and TMU alumni networking events.- Delivered exceptional dining service for Summerlicious 2024.- Processed 20+ Banquet Event Order (BEO) bookings, greeting guests upon arrival to ensure positive impression.- Set up meeting and conference banquet rooms according to requested room and catering styles.- Managed reservations and seating, optimizing table turnover and maximizing restaurant revenue.- Maintained service standards, and outstanding dining experience and ensured guest satisfaction.- Provided efficient service in dining and a busy kiosk environment. -
The Met Dining Server And ManagerToronto Metropolitan University Sep 2022 - Dec 2022Toronto, Ontario, Canada- Greeted guests upon arrival and assigned and guided guests to seats.- Managed reservations and seating, optimizing table turnover and maximizing restaurant revenue.- Maintained service standards and provided professional experience in a friendly manner to ensure guest satisfaction.- Facilitated clear communication and coordination between the kitchen and front-of-house teams to ensure seamless service.- Promptly addressed concerns and complaints, maintained accurate payment procedures and records.
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PresidentThecrew Toronto Sep 2023 - Jun 2024Toronto, Ontario, Canada- Set and visioned the direction and goals for the association, as well as mentored members to achieve.- Overseed the operations including delegating tasks, managing committees, and ensuring projects run smoothly.- Organized administrative logistics and activities that align with the association’s goals and members’ interests.
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Employee Services Representatives - Human ResourcesWynn Macau Jan 2021 - Dec 2021Macao Sar- Involved mainly in coordinating and assisting 10+ employee events and activities such as internal sports competitions, charity events, marketing events and employee training workshops. - Provided customer service and support to 3000+ employees through in-person service counter and telephone daily.- Responsible for 6 monthly employee rewarding projects – Monthly Wynn Star.- Coordinated with HR teams and handled 100+ orientations and resignations.- Provided efficient and accurate administrative back-end and logistics support using Microsoft Office Suite.- Status-checked employee facilities including: employee badge production, employee cafeteria management, employee shuttle bus arrangements, weather-related issue arrangements, and parking access arrangements. -
Teaching AssistantNow'Z Dance Studio Sep 2020 - Jun 2021Macao, Macao Sar- Applied theories through examples by teaching foundational knowledge (history, concepts, movements, etc) to more than 100 students on a weekly basis.- Customized teaching methods and designed class content according to student levels. -
Front Desk ReceptionistNow'Z Dance Studio Jun 2020 - Jun 2021Macao, Macao Sar- Greeted and welcomed guests in a friendly and professional manner.- Checked guests in and out, handling all related paperwork efficiently.- Directed inquiries as needed.- Assisted with reservations and provided information about detailed class information and membership system.- Addressed guest concerns and complaints promptly, ensuring satisfaction.- Maintained accurate records of guest information and transactions.- Handled payments and provide receipts, ensuring all transactions are processed correctly.- Kept the front desk area clean, organized, and well-stocked with necessary supplies.- Performed additional administrative tasks as required by management.
I Chi Lau Education Details
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Hospitality And Tourism Management
Frequently Asked Questions about I Chi Lau
What company does I Chi Lau work for?
I Chi Lau works for Hilton Toronto
What is I Chi Lau's role at the current company?
I Chi Lau's current role is Guest Service Agent.
What schools did I Chi Lau attend?
I Chi Lau attended Toronto Metropolitan University.
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