Kerry K. Email & Phone Number

Canada

Toronto, Ontario, Canada

•Worked closely with microservices for Human Capital Management (HCM) systems using C# and RESTful APIs, enhancing system scalability and streamlining communication between HR platforms and internal applications.•Designed, tested, and optimized APIs using Postman, ensuring efficient data transfer and integration with external systems while maintaining high performance and reliability.•Leveraged C# expertise to implement robust backend solutions, resolve critical API issues with SonarQube, and write comprehensive unit and integration tests.•Streamlined version control with Git by managing pull requests, branch workflows, and code integration, while adding logging and monitoring to improve API performance and simplify issue resolution.•Led Agile meetings (daily stand-ups), fostering team alignment and ensuring smooth sprint deliveries while improving development workflows.

Toronto, Ontario, Canada

•Provided technical support for networking and databases on AWS and the Guidewire Cloud Platform (GWCP), ensuring platform stability and resolving customer issues.•Worked extensively with Guidewire products, including Billing Center, Claim Center, and Policy Center, to troubleshoot configurations, streamline workflows, and manage integrations across platforms.•Managed and resolved Salesforce cases, addressing customer-reported issues efficiently and meeting monthly case resolution quotas. Leveraged Salesforce for tracking, prioritizing, and documenting cases, ensuring timely and high-quality solutions.•Set up CI/CD pipelines using TeamCity, optimizing deployment processes, and utilized Jira for efficient issue tracking and task prioritization.

Markham, Ontario, Canada

•Developed and updated automated test cases and scripts for OS-Validation, ensuring comprehensive coverage across environments (pureScale, SUSE, RHEL, AIX, Ubuntu).•Managed and deployed Jenkins pipelines for DB2 cloud environments, automating testing and integration to ensure timely deployments.•Performed stress, smoke, and performance tests, including OS validation (reboot, network failure tests) and database validation (backup/restore, performance in pureScale).•Optimized network configurations in DB2 environments, enhancing database communication, scalability, and system redundancy.•Collaborated with cross-functional teams in an Agile environment, producing detailed test reports, tracking defects, and mentoring a co-op student to ensure effective teamcollaboration and knowledge transfer.

Markham, Ontario, Canada

• Conducted comprehensive quality assurance testing for the Entrepot project at IBM, with a focus on ETL testing to validate data transformation and integrity across DB2 Warehouse on Cloud, Snowflake, Data Lake, and Apache Iceberg environments. Verified seamless data flow and storage by ensuring accurate processing of file formats such as ORC, ODF, and Parquet.•Performed GreenTea and BAR testing, executing and modifying SQL commands and scripts to validate the reliability, backup, and restore functionalities of critical systems, ensuring robust data integrity and system recovery processes.•Developed Python scripts to log timestamps during test executions, improving testing efficiency, accuracy, and the ability to track performance trends across test runs.•Utilized Git for version control, managing pull requests, branch creation, and defect tracking, ensuring seamless collaboration and code integration across the team. Assisted insetting up and optimizing Jenkins pipelines for deploying clusters and automating tests across diverse testing environments.

Mississauga, On, Canada

• Utilized Salesforce CRM technologies to create successful prospecting and sales strategies, consistently surpassing weekly, quarterly, monthly, and annual sales targets.• Analyzed sales reports rigorously, monitoring volumes, numbers, and margins, enabling informed decision-making. Developed strategies for improving customer service levels while reducing expenses associated with providing those services.• Implemented strategies to enhance customer service levels while reducing operational expenses, ensuring a high level of customer satisfaction and retention.• Actively identified and nurtured relationships with potential clients, effectively marketing telecommunications products and services to small businesses.

Oakville, Ontario, Canada

• Managed automotive dealership clerical tasks, implementing protocols to enhance team efficiency and maintaining organized filing systems.• Efficiently directed incoming calls and handled customer complaints professionally and promptly.•Demonstrated a commitment to learning by actively participating in training opportunities and taking on new clerical responsibilities.•Produced regular progress reports for the automotive industry and played a role in overseeing marketing efforts, including coordinating community events to boost brand visibility.

Mississauga, Ontario, Canada

•Demonstrated in-depth knowledge of various wireless companies and technologies, assisting both new and existing customers with wireless service plans, agreements, and upgrades.• Managed administrative tasks, including product replenishment, inventory management, and paperwork filing to ensure smooth operations.• Consistently surpassed weekly and monthly sales targets by utilizing promotional displays and generating sales from a kiosk.• Effectively resolved customer service issues in a timely and professional manner, maintaining a high level of customer satisfaction.

Honours Bachelor Of Science- Hbsc. (Co-Op), Major In Computer Science, Cgpa 3.82

Activities and Societies: Deans List: 2020-2024Graduated with Distinctions

Ossd, University Preparation, Average 92%

Ontario University Pre-Requisite Courses: SPH4U Physics: 95% MCV4U Calculus: 93% MHF4U Advanced Functions: 93% ENG4U English: 87%