• Lead quality audits to ensure compliance and process integrity• Manage a team of Quality Analysts, setting goals and delegating tasks• Prepare and deliver regular and ad-hoc reports for management• Compile case information for client reviews and address team queries• Monitor resources, implement KPIs, and ensure SLA compliance• Identify non-compliance issues, recommend corrective actions, and support data security

Prepare detailed reports in line with observations, provide feedback and identify training requirementsReview footage, call and case history thoroughly, and in its entirety.Highlight areas of identified non-compliance with enforcement legislations, industry best practice and internal policies and procedures.Recognise, and escalate to Senior Management, any matters that need immediate attention; constructively communicate findings to interested parties throughout the businessComplete all company registers and logs fullyComplete ad-hoc tasks and other duties as requested by Management

Data Allocation – Exela Technologies•Perform Data allocations tasks in an accurate and timely manner•To allocate bacs and cheque payments to customer accounts•Carry out investigations•Make contact with internal and external customers via telephone and email within a timely manner •Customer payment queries•Manual Statements•Cheque Returns•Data entry•Any administrative/clerical tasks as directed

Supervisor – Exela Technologies•Managing Workflow•Ensuring that daily output targets are achieved and the visual target plans are hourly updated•Managing the distribution of work to staff•Assisting the staff with regard to questions/queries to process/service•Completing quality control checks daily•Dealing with customers queries•Giving quality feedback to all team members and having 121 meeting with them every month•Filling out RTW forms•Covering the Team Leader•Sending EOD reports

Operations Clerk – Exela Technologies •Data Entry for Various Customer Projects•Covering Senior Operator •Managing Work Flow/Team•Ensuring SLA’s are met and delivered•Daily Reports (Various End of day/MI reports)•Trained in other projects/processes for cover•Quality Control•Customer Queries

• Purchasing of all items required• Expediting of all orders• Control of Stock / Consignment Stock• Stock Takes • Issuing Stock• Receiving of goods• Capturing of invoices• Scrap copper – controlling and sellingI achieved a number of successes including the following: • Maintain a good working relationships with suppliers• Set prices without change for five years of stock that we purchased• Promoted from Stores Clerk to Stores Supervisor in 2009 including managing a store of stock valued to two million rand • Managing all consignment stores with stock loss to the minimum in consignment storesThe aspect I enjoyed most about my work was building good relationships with suppliers, challenging myself to get the lowest price to save on costs and working with the work shop to ensure that they received all materials for their jobs to be completed..