Kerry Lee Noel Email and Phone Number

Sr. Customer Service Representative working in a high volume incoming call center with experience assisting members with claim and benefit inquiries. Policy and benefit analysis, claims processing evaluation, claim submission code verification CPT, ICD-9, HCPCS, billing and payment explanation. Co-ordination of information verification with benefit administrators. Recently up trained to various higher level account management through the demonstration of superior customer service skills. Rated as a top performer consistently through calculated performance metrics, nominated for inclusion in the Service Heroes Summit 2011 and a consistent high scorer on the customer satisfaction survey feedback.

Purchaser for 3 divisions of a medium size company with international sales. Buyer of all material stock to facility supplies. Scheduling all outside services, heat treating and plating to routine facility maintenance. Strong negotiation skills to maximize vendor quotes and bidding. Manager for multiple employees, overseeing office operations as well as flexible trainer and trainee. Assistant to sales, accounting and engineering departments.