Kerry Lovell Email & Phone Number

Nottinghamshire, England, United Kingdom

Annesley, England, United Kingdom

My role involves working with customers that are supplied by district heating also known as community energy within London, the South of the country and in the North of the country. Raising and resolving complex complaints giving 100% customer satisfaction and working with the ombudsman for escalated complaintsSolving customer queries from billing and metering issues, loss of supply queries and identifying vulnerable customers.Working closely with engineers, network engineers and operations managers and 3rd party contractors. Working closely with social housing organisations. Complex billing queries and complex home-moves. Helping identify debt and financial difficulties

Nottingham City, England, United Kingdom

·My role included managing accounts which fell into a certain criteria and resolving all outstanding issues by talking to customers, investigating claims, supporting customers and helping them resolve their arrears on their accounts, all in which involved a high level of dedicated customer service and empathy skills. ·Also taking on customer complaints from my portfolio, managing these from start to finish ensuring I kept the customer and business requirements and expectations in mind.Working within a team to deliver effective customer service face to face and via telephone to customers that are currently at the end of the debt recovery process. ·Liaising with court officers, legal professionals and field engineers to ensure we are efficiently reducing bad debt whilst providing the best possible solutions for our customers.·Working within EON’s framework and regulations, ensuring we are compliant with every step we take requires lateral thinking and problem solving skills.·Identifying vulnerabilities and access problems with field engineers prior to the final site visit to ensure on the day of disconnection / force fit of prepayment meters we have covered every part of the process to ensure both customer and business needs are kept in mind.

Nottinghamshire

Senior care/team leader working within a residential care setting. Working with vulnerable adults from learning disabilities, frailty, mental health and dementia. Being the named key holder whilst on duty carrying out safe administration of medications and controlled drugs. Key worker to residents. Carrying out personal care and daily living activities. Link worker for moving and handling. IOSSH in health and safety. NVQ level 2, 3 and 4 supervising staff members whilst on duty liaising with social workers and Heath professionals. Ensuring care plans and risk assessments are updated that comply with the mental health act and DOL deprivation of Liberty. End of life care and continence trained along with first aid training

Nvq 4 Adult Heath And Social Care

Nvq 2 And 3 Adult Heath And Social Care, Adults

Education record

Dementia Awareness. Mental Capacity And Deprevation Of Liberty