Kerry Marcotte Email and Phone Number

Responsible for overseeing all aspects of Sales and Marketing Administration and staff of 4 people. Responsibilities include Contract review, Shipping paperwork, Invoicing, Customer Service and Account Management.

Account management and Customer Service for two accounts - EarthLink and New Edge with 3 reports of Account Representatives. Duties included escalations and problem resolutions, planning and managing customer inventory, inventory reconciliation, Bill of Material audits, price quotations, monthly billing and new product launches.

Responsible for overseeing all aspects of Office Management with the supervision of employees that took care of daily invoicing, payroll, human resources, purchasing and reception. Also responsible for all aspects of production scheduling for the Metal Shop, Paint Shop and Machine Shop. Duties included single level and multi-level work order creation, work order prioritization, job expedites, change orders and cancellations, work center maintenance, process improvements, production… Show more Responsible for overseeing all aspects of Office Management with the supervision of employees that took care of daily invoicing, payroll, human resources, purchasing and reception. Also responsible for all aspects of production scheduling for the Metal Shop, Paint Shop and Machine Shop. Duties included single level and multi-level work order creation, work order prioritization, job expedites, change orders and cancellations, work center maintenance, process improvements, production tracking, work order closing for stock transfers and split router transactions. Show less

Customer Service responsible for multiple accounts including some Key Customers. Duties included maintenance of sales order system, purchase order maintenance, monitor/expedite material shortages, establish/monitor/expedite/distribute price quotations, monitor freight cost/concessions, monitor WIP/finished goods/part obsolescence, implement engineer change notices and deviations.