Kerry N. Email and Phone Number

- Planning and management of operational readiness activities for the implementation of Smart metering systems, as part of the government mandated UK wide Smart Meter roll-out.- Technical scope and operational impacts review, and key activities required to support technical releases.- Process and governance model for the approval and transition of services into live operation. - Management of 3rd party provider in the production of user guidance documents- Transition planning, tracking, reporting and risk management.

- Business Change & Readiness RAID management for Smart Meter Implementation Programme- Business readiness tracking and reporting for technical releases - Technical change impact review and mitigation planning

- Project management of high profile legal and regulatory change to ensure compliance with Ofgem regulations, supplier license conditions, ERA (Energy Retail Association) obligations and contractual obligations. - Project governance, planning and prioritisation, risk management, stakeholder management, resource planning, financial tracking, status reporting, regulatory reporting, project communications. - Matrix management of multiple cross-functional work streams involving up to 100 people, to deliver system releases and training to 1000+ end users

Management of billing, metering and debt projects, including Implementation of core system fixes to deliver reduction in manual exceptions. Management of development of workflow management tool for onshore and offshore processing.

Business analysis (IS and Operations): scoping, business requirements, impact assessment, process improvement, workshop facilitation, risk and issues management, stakeholder management, liaising with external agents, process mapping, work instructions and post implementation support.

Customer Operations: Team Management, Business Process Improvement, Business Analysis