Kerry O'Brien Email & Phone Number

Henley-On-Thames

I’ve spent the majority of my career as Senior Cabin Crew at British Airways and have extensive experience in working in a customer focused environment. After taking some time out from flying to raise my family, I got the social media bug and knew that this was going to take me in an exciting new direction. After some intensive up-skilling with Digital Mums, Fly Social was born! Enabling me to transfer my customer service skills to the world of social media. I’m a certified Digital Mums social media trainer. I’m passionate about helping small businesses owners, encouraging and empowering them to become more efficient, streamlined and productive. Inspiring them to find a workable but effective social media presence using authentic and engaging content.

Marlow

Reading, United Kingdom

Monthly social media management for Facebook and Twitter. Content creationAnalytical reporting

London Heathrow

- Six weeks of intense classroom and practical training.- Ensuring the safety and well being of all passengers and the rest of the crew on every flight.- Punctuality.- Annual recurrent SEP and Aviation Medical training. - Having the knowledge and skills to be able to deal with a wide variety of customers and situations, medicals emergencies, passenger disruption, evacuation and fire situations.- Face to face interaction with customers on a daily basis.- Providing excellent customer service to all customers and anticipating their needs.- Ensuring the smooth running of the onboard service. - Being the face of British Airways, setting the tone on board, hallmarks and service standards.

The Grand, Brighton

The Grand, Brighton

Certificate, Social Media Management, Passed

Trained to create and deliver an effective multi-platform social media campaign. I sought to demonstrate how Henley is a great place.

Tourism And Travel Services Management

Gcses