Group. Is the UK's leading outsourcing company; they support transform & manage their clients' businessoperations in a wide variety of markets. Capita deliver back office administration & front office customer contactservice to private & public sector organisations across the UK & Ireland.

Headhunted by a world famous entrepreneur to operate at a senior level within their new enterprise that was broughtfrom the US to the UK in which an intermediate team including myself helped cog in its success.

I progressed through the company from a PT cashier to an Assistant StoreManager, also having the responsibility of a Deputy Store Manager in the absence of the GSM.Duties:Store opening & closing procedures including security, loss prevention and alarm checks. Weekly payroll, clocking and personnel enquiries. Daily cash reconciliation. Customer Service Relations ­ handling difficult customers & enquiries. Staff Training head count of 60, appraisals 20 a year. Recruitment - 100 Temps for Christmas seasons. Daily Direct & in store deliveries. Yearly Stock Auditing, logging & filing all documents for HQ. Daily contact with HQ (Personnel, Payroll & Customer Service Departments). Store to store visits, replenishing shelves, new store builds (Thurrock & Brentcross) and on-going training.