Taken position during covid. The department I worked in was for job seekers. I would use various systems to allocate claimants. I would make sure they are update , if amendments were required make sure all correct and no duplicate claims were being made , check payments and amend if necessary. Due to nature of job I received data protection training and DBS was required

Working within debt collection . I used various systems. My main role was taking incoming calls from customers wanting payment arrangements to administration replying to correspondence, also track and trace.