Please contact me at: (klee932@gmail.com)WHO I AM -I am a Senior Lead Information Technology Specialist with expertise in currentworking technologies, in-depth knowledge of computer hardware and software, includinginstallation, configuration, management, delegation, team facilitation, troubleshooting, andsupport, specialized in the telecommunications industry. Recipient of Professional Certificationin Management - University of Notre Dame - Mendoza College of Business.WHAT I DO – I use my extensive IT experience and knowledge, coupled with my skills inCustomer Service, Helpdesk Management, Team Leadership, Administrative and Financialacumen to build and maintain cost-effective, customer-focused systems and supported by well-trained teams that are aligned with the company strategy.HOW I ADD VALUE - I add value to companies by analyzing their critical support requirements,creating and implementing innovative solutions to improve reliability and productivity, developcost-effective management of customer and technical support strategies and implement andlead highly effective helpdesk and departmental strategic operations.TECHNICAL SKILLS:Network: Installation and equipment staging; NT, Novell Client, 2000 – OS/Server, LAN/WAN,Migrations, SQL Server, Wireless, Arcserve, Novell Client, Network, Exchange AdministrationOperating Systems: Windows 7, 10 & Windows Server 2008Software applications: MS Office 365 (Word, Excel, Access, Power Point, Outlook); Internet Explorer,Microsoft Office Visio, and Exchange; Abode Photoshop & PageMaker, Security and Virus Protection,Webspoc, Ghost Imaging, Autodesk, Workday, Slack, Oracle Agile.Hardware and software: upgrades, installations, troubleshooting, and rollouts, support, OS included,Laptops, Desktops, Mobile phones & Apple iPads