Deliver provable value and a positive return to the company while onboarding and offboarding employees. Increase overall productivity by delivering end-user training. Assist senior management in the decision-making process while composing monthly and weekly reports.• Enhanced operational efficiency while offering end-user support (break/fix) for the home office and remote users, including Windows 7 and 10, O365, SharePoint, Skype, Teams, DUO Mobile, Zoom, Ring central, Adobe, Azure AD… Show more Deliver provable value and a positive return to the company while onboarding and offboarding employees. Increase overall productivity by delivering end-user training. Assist senior management in the decision-making process while composing monthly and weekly reports.• Enhanced operational efficiency while offering end-user support (break/fix) for the home office and remote users, including Windows 7 and 10, O365, SharePoint, Skype, Teams, DUO Mobile, Zoom, Ring central, Adobe, Azure AD, Active Directory, Azure Active Directory, Rapid 7, Druva, and Zscaler.• Augmented customer satisfaction and gratification while rendering remarkable service during rollout.• Identified and resolved potential issues while processing internal laptop audits regularly. Show less

Choose resources necessary for onboarding while liaising with the hiring manager to hire and retain a talented workforce. Assured timely installation of equipment while interacting with technicians. Streamlined all activities while serving as NEO Lead for high-priority cases and special projects. • Discussed operational updates, changes, and concerns across the organization while sustaining open communication with the hiring manager.• Enhanced workforce capacity while mentoring staff… Show more Choose resources necessary for onboarding while liaising with the hiring manager to hire and retain a talented workforce. Assured timely installation of equipment while interacting with technicians. Streamlined all activities while serving as NEO Lead for high-priority cases and special projects. • Discussed operational updates, changes, and concerns across the organization while sustaining open communication with the hiring manager.• Enhanced workforce capacity while mentoring staff, service partners, and business on process delivery and improvement plans.• Maximized productivity within SLA while submitting and authorizing access for equipment. Show less

Amplified customer experience while offering first-level resolutions for potential issues. Ensured smooth workflow while preparing, categorizing, and prioritizing tickets escalation to respective support groups. • Guarantee maintenance of more continuous service levels by closing tickets for incident resolution and recovery.• Accelerated procedural efficiency while coaching and directing new hire Service Desk Analyst.

Achieved compliance requirements while integrating security applications. Expanded clientele while delivering first-level support via telephone calls to timely manage service requests. Troubleshot software related issues while interacting with programmers, vendors, and third-party administrators. Tracked availability of technical assets while supervising Sites Hardware Inventory. • Executed new hire onboarding procedure, including initiating, following up with, and visiting the site to… Show more Achieved compliance requirements while integrating security applications. Expanded clientele while delivering first-level support via telephone calls to timely manage service requests. Troubleshot software related issues while interacting with programmers, vendors, and third-party administrators. Tracked availability of technical assets while supervising Sites Hardware Inventory. • Executed new hire onboarding procedure, including initiating, following up with, and visiting the site to implement security requests and ensure the preparedness of necessary hardware for employees.• Acted as a primary technician for all 2nd level support, including support for printers, MS Office software, application software, disabled hardware, and more.• Facilitated application audits while serving as Enterprise Local Security Administrator to secure necessary data and improve quality.• Sustained new software, including MS Office and Lotus Notes on desktops to guarantee seamless functionality. Show less

• Assist customers with balancing and reconciling their accounts at the Bank• Take credit applications for overdraft protection and consumer loans• Maintain thorough product knowledge of all retail products and all regulatory rules and regulations that are essential to the position• Periodic follow-up with customers for additional services and to ensure customer satisfaction

• Maintain a thorough knowledge and understanding of regulatory and compliance issues• Maintain compliance for yearly audit. • Supervise and schedule teller operations to assure that sufficient staff is available during the bank's peak service hours• Ensuring customer transactions are processed accurately, efficiently, and courteously• Evaluate learning of trainees and make recommendations for improvement• Exercise discretion and judgment in handling customer problems… Show more • Maintain a thorough knowledge and understanding of regulatory and compliance issues• Maintain compliance for yearly audit. • Supervise and schedule teller operations to assure that sufficient staff is available during the bank's peak service hours• Ensuring customer transactions are processed accurately, efficiently, and courteously• Evaluate learning of trainees and make recommendations for improvement• Exercise discretion and judgment in handling customer problems and complaints Show less