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Kerry Ramirez is listed as Operations Manager @ Optum | Service Center Operations at Optum, a company with 25083 employees, based in Phoenix, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Kerry Ramirez.
Kerry Ramirez previously worked as Operations Manager at Optum and Engagement Supervisor at Optum. Kerry Ramirez studied at University Of Minnesota – Twin Cities.
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At Optum, my leadership in service center operations has been defined by a commitment to operational excellence and a deep understanding of CRM and HR processes. With a track record of driving high-quality results, I adeptly plan and oversee workflow activities, ensuring adherence to service level agreements for over 500 clients. My expertise extends to coaching and developing teams, facilitating effective communication between clinical management and data analytics, and maintaining rigorous quality assurance. This role leverages my skills in customer relationship management and human resources, underscoring my mission to deliver exceptional service in the healthcare industry.
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Oversees daily operations of the National non-clinical Team in a remote call center environment.Plans and maintains all daily workflow-related activities for the Stateside and Global partner teams.Facilitates monthly team meetings, one-to-one coaching sessions, and daily operations meetings to drive high-quality results and measure business KPI's.Queue.
Oversight of Phoenix non-clinical Team at an onsite call center facility.Side-by-side coaching of team members to help foster productivity and technical accuracy on member calls.Conducted monthly audit reviews for all Call Center/Engagement Specialists.Maintained all metric reporting utilizing call center applications.Conducted new hire interviews and.
Phoenix, Arizona, United States
Conducted new hire and refresher training courses focusing on Health and Welfare Benefits, 401 K Benefits and Pension Benefits Maintained class data, summary reports and ongoing support and coaching of Customer Care RepresentativesDeveloped all tests and quizzes as related to material presented in the classroomCoordinated with business unit management to.
Phoenix, Arizona, United States
Responsible for oversight of daily operations of HR/Benefits Customer Service Representatives in a call center environmentManaged and maintained all employee personnel files and data. Responsible for hiring and training new team members. Special focus on Health Benefits, Pension and 401k Plan for premier clientProcessed payroll within PeoplesoftCoached and.
Other employees you can reach at optum.com. View company contacts for 25083 employees →
Stephanie Bailey
Colleague at OptumHerculaneum, Missouri, United States, United States
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Cynthia Perez
Colleague at OptumLos Angeles, California, United States, United States
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Anusha P
Colleague at OptumCanton, Michigan, United States, United States
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Angela Reyes
Colleague at OptumAustin, Texas, United States, United States
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Deepthi Boru
Colleague at OptumAndhra Pradesh, India, India
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Najook P.
Colleague at OptumEdison, New Jersey, United States, United States
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Neeraj Panwar
Colleague at OptumNoida, Uttar Pradesh, India, India
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Allison Pinedo
Colleague at OptumNorth Port-Sarasota Area, United States
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Ruchitha Ruchi
Colleague at OptumHyderabad, Telangana, India, India
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Ryan Stillion
Colleague at OptumChicago, Illinois, United States, United States
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Quick answers generated from the profile data available on this page.
Kerry Ramirez works for Optum.
Kerry Ramirez is listed as Operations Manager @ Optum | Service Center Operations at Optum.
Kerry Ramirez is based in Phoenix, Arizona, United States while working with Optum.
Kerry Ramirez has worked for Optum and Affiliated Computer Services.
Kerry Ramirez's colleagues at Optum include Stephanie Bailey, Cynthia Perez, Anusha P, Angela Reyes, and Deepthi Boru.
You can use AeroLeads to view verified contact signals for Kerry Ramirez at Optum, including work email, phone, and LinkedIn data when available.
Kerry Ramirez studied at University Of Minnesota – Twin Cities.
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