Kerry Riffle Email & Phone Number

New York, New York, United States

• Utilize Microsoft Word and Excel and in the generation of extensive correspondence, legal briefs, memos, and other client-related documents. • Share additional general administrative support with two other assistants/paralegals to a team of 15 attorneys.

Portland, Me

Orchestrate all operational, fiscal, and marketing/public relations aspects of this travel & event business whose flagship event is ‘Camp’ Camp, an annual week-long summer camp vacation for LGBTQ adults.• Pivot business focus during COVID-19 pandemic to offering virtual summer camp-themed programming through the creation and development of both Virtual ‘Camp’ Camp and ‘Camp’ Camp Plus, a virtual day camp for LGBTQ adults.• Oversee hiring and on-site training of all event personnel to ensure company culture and customer satisfaction expectations are met. • Develop company practices and annual programming focused on community building and providing a superior customer experience resulting in an annual customer return rate of over 75% and sold-out events for six of the past nine years. • Utilize data from annual Camper feedback surveys to assess ongoing programming interests/ successes and to restructure staff to camper ratio, the latter increasing enrollment by 24% and revenue by 49% within three years of acquiring business.

West Hollywood, Ca

Provided engaged, attentive sales assistance to customers with a focus on creating a fun, positive shopping experience while simultaneously supporting company sales goals.• Consistently met or exceeded personal weekly sales goals, including top store sales for four of five consecutive weeks in third-quarter of 2017.

West Hollywood, Ca

Coordinate and supervise all sales floor, office, and stockroom activities in absence of store’s core management team, including the assignment and monitoring of staff workflow and training of new sales associates. • Demonstrate and model company standards in selling, customer service, merchandising and teamwork while mentoring all sales associates with a focus on customer satisfaction and retention while promoting sales and maximizing store sales goals.• Continue to consistently meet or exceed personal weekly sales goals defined by store management through thorough product knowledge and exceptional customer service and interpersonal/ communication skills.

New York, Ny

Facilitated office operations of Manhattan law firm including: - Supervision of support staff of six to eight - Production of monthly client billing - Development and maintenance of vendor relationships - Coordination of IT/VoIP services - Human Resources managementManaged all firm bookkeeping including: - Accounts payable and accounts receivable - Production of monthly financial reports - Monthly reconciliation of bank and credit card accounts - Cost management - PayrollLEGAL ASSISTANT · February 2004 – June 2007• Utilized Microsoft Word and Excel and a typing speed of 75wpm in the generation of extensive correspondence, legal briefs, memos, and other client-related documents. • Expedited additional general administrative support to two senior partners, of-counsel attorney, and two associates.

Boston, Ma

• Developed staff training schedule and coordinated daily programming for the original incarnation of this week-long summer camp for LGBT adults. • Formulated, designed, and produced all Staff and Camper orientation materials. • Assisted camp directors with other management projects and administrative duties as needed.

New York, Ny

• Headed tour of "The Lion, The Witch, & The Wardrobe", managing acting company of five and daily production load-in, performance and strike. • Organized company travel using production itinerary provided by producer to ensure prompt arrival and departure from performance venues. • Accountable for preparation of both daily performance reports and monthly expense reports and maintaining quality of production throughout run.

Chicago, Il

• Primary contact for the resolution of all benefit-related matters for 750+ employees including all insurance and 401(k) enrollments, changes, and terminations.• Conducted benefits orientations for new employees. • Provided detail-oriented administrative support to Chief Financial Officer and Vice President of Human Resources.