-Commercial lines marketing of new and renewal accounts-Prepare proposals, explain coverage options and exclusions while making appropriate coverage recommendations-Service clients’ everyday needs, i.e.: endorsements, COIs, EPIs-Handle claims for personal lines, commercial lines, and captive insurance programs, including, but not limited to: participation in quarterly claims meetings and making payment recommendations

-Assist in the procurement of new quality business by pre-qualifying and analyzing a prospect’s exposures-Review underwriting and marketing guidelines of multiple FL markets to ensure proper placement of insurance to protect each client’s individual assets-Prepare quotes and proposals-Explain coverage options and exclusions -Review renewal policies and make appropriate coverage recommendations-Respond to client service requests in a timely manner to avoid potential E & O issues

-Establish and maintain relationships with appropriate personnel for the State of FL-Conduct one-on-one employee counseling sessions-Explain voluntary benefit portfolios available to each state department-Explain core benefits and enroll commercial account employees in both core and voluntary benefits-Enroll State of FL employees in voluntary benefits

Claims Supervisor May 2014 – August 2015-Responsible for reporting and managing client’s property, liability, directors and officers, automobile insurance claims and multiple other lines of commercial and personal insurance claims-Follow guidelines for timely reporting and proper follow through to ensure claims are settled in a fair and timely manner-Report to the Director of Claims and Risk Management and client advisors on status of claims to include: coverage and/or gap exposures and loss trends-Provide insight and counsel clients regarding future mitigation of claims-Participate in new business proposal meetings for large commercial prospects-Prepared semi-annual claims reviews-Oversee and train claims staff-Serve on multiple internal committees to improve technology and service standards Sr. Claims Advocate August 2009 - May 2014-Responsible for reporting and managing client’s property, liability, and automobile insurance claims-Follow guidelines for timely reporting and proper follow through to ensure claims are settled in a fair and timely manner-Report to the Director of Claims and Risk Management and client advisors on status of claims to include: coverage and/or gap exposures and loss trends-Provide insight and counsel clients regarding future mitigation of claims-Participate in new business proposal meetings for large commercial prospects Personal Lines Account Manager, Middle Market October 2006 – August 2009-Assist in the procurement of new quality business by pre-qualifying and analyzing a prospect’s exposures-Review underwriting and marketing guidelines of multiple FL markets to ensure proper placement of insurance to protect each client’s individual assets-Prepare quotes and proposals-Explain coverage options and exclusions -Review renewal policies and make appropriate coverage recommendations-Respond to client service requests in a timely manner to avoid potential E & O issues

- Investigate first notice of Personal Injury Protection Claims - Exercise discretion and judgment in the evaluation of coverage - Accurately adjust claims efficiently for Florida - Schedule and interpret independent medical examinations and peer reviews- Effectively communicate with insureds, attorneys and medical providers - Possess current knowledge of appropriate state statutes - Assist in departmental training and avail time and knowledge to fellow associates- Provide individual and departmental training on process and procedure needs as requested

- Appoint new agents to sell AIG Agency Auto products and specialty line products to include: personal automobile insurance, motorcycle insurance, commercial vehicle insurance and flood insurance- Establish and maintain cooperative agent relationships, demonstrating a high level of empathy while reducing relationship tension- Assist in converting non-quoting agents into quoting agents and non-producing agents into producing agents- Collect and use agency level data to have effective territory routing, segmentation and messaging- Produce weekly reports relating to agency, competitor and industry trends - Establish efficient work procedure to meet goals in a timely manner- Handle challenges confidently and adjust to multiple demands and rapid change, while demonstrating resilience

- Investigate and adjust first notice of Personal Injury Protection Claims, including coverage, eligibility and damage- Effectively communicate with insureds, attorneys and medical providers - Assist in training for the department, including: systems issues and claims handling opportunities- Handle AIG Private Client Group Personal Injury Protection Claims

- Process Notice of Injury reports and direct claimants to medical providers according to written guidelines- Possess up to date knowledge of workers compensation laws- Provide superior customer service in responding to customer inquires- Process loss run requests