·Managed a leadership program for the Loan Administration division, focusing on the development of over 800 Managers through Senior Vice Presidents ·Directed the design, delivery, and implementation of new leadership development courseware·Managed three training professionals·Selected to serve as a mentor to high potential team leaders ·Chosen to deliver a classroom delivery certification program, facilitating Train the Trainer courses and observing / providing feedback ·Created an online forum in which managers posted feedback to leadership articles they read and responded to other leaders’ input·Wrote and implemented instructional design policies and procedures ·Led a project team through a continuous process improvement certification program·Redesigned the four-day new hire training course·Additional courses designed and facilitated at Countrywide: Situational Leadership® II Clinics, 7 Habits of Highly Effective People and Focus Franklin Covey Courses

·Designed and facilitated a leadership development program for new leaders ·Developed and facilitated Train the Trainer sessions·Worked with HR to develop a Performance Management course ·Designed a course to help managers coach employees on Performance Improvement Plans·Created various product and sales training courses ·Facilitated classroom and eLearning sessions on leadership and sales training·Managed and facilitated the Fish! program for the organization·Additional courses designed and facilitated: Fundamentals of Leadership, including the topics: Leadership Principles, DISC, Communication, Conflict Resolution, Coaching, Recognition, Interviewing, Time Management, Conducting Meetings, Managing the GenerationsLunch and learn workshops, including the topics: Stress Management, Communication, Customer Service, Business Writing, and other company-specific topics

·Developed the company's first structured Training & Development program ·Implemented guidelines and company policies for employee training requirements·Facilitated the 7 Habits of Highly Effective People training and the corresponding 360 degree feedback process for managers and employees·Calculated the Training & Development budget·Developed Leadership course facilitator guides for company trainers in the Philippines ·Designed "Manager's Toolkit" web pages for the company Intranet·Courses designed and facilitated at Dallas Semiconductor: Transitioning into Management, Conducting Performance Appraisals, Training the Technical Audience train-the-trainer course, Time Management, E-mail Etiquette