Kerry West Email & Phone Number

Spain

Málaga, Andalusia, Spain

Spain

Managing all the administration of the business to include emails, filing, sending lettersDiary managementLiaising with external suppliers, owners and customersUpdating website information

Spain

Implemented all new administration processes for the administration of the businessDelivered financial reports to the owner on a monthly basisContinuous communication between owners and tenantsInitial property viewings with tenantsOrganising rental payments on a monthly basis ensuring all rents are collectedManaging suppliers and trades peoplePreparing tenancy contracts Ensuring landlords comply with current and relevant legislationDealing with general tenancy related queries / issuesProperty inspections and dealing with any property maintenanceUtility bill management

Spain

Key holder - opening business Monday to FridayManaging shifts including cooking, bar and waitress on tablesManaging staff, staff rotas and stock when owners were on annual leave

Spain

Managing day to day enquiries on property lets by email, phone and face to faceListing rental properties on various property portalsAll administration processes relating to the rental of a property - contracts, ensuring correct payments made on the required datesMeet and greet clientsMeeting with property owners to agree rental rates and contractual conditions

Spain

Facilitated the implementation of a new classified ads database ensuring all data and information was correct and fully updated on the systemLiaised with I.T designers to increase the functionality of the database and modernising its capabilitiesImplemented various processes to increase the financial reporting information making the role more efficientCovered both the receptionist and classified ads roles whilst employees on annual leaveUpdated all annual surveys received, analysed the findings and produced statistics and reports which were used in the 2012 media packGeneral day to day administration including answering the phones, emails and liaising with clients

Complete all administration needs, designed and delivered new admin processes.Development of existing customer database (from Red Carpet Moments) to ensure it was up to date with relevant contact information Extensive competitor research – online, food, drink, Christmas offerings to benchmark offerings at competitive ratesWorking with corporate team to generate interest and increase brand awareness Introduction of new online interactive booking system Liaised with the design agency to produce a new corporate (including Christmas) brochuresCreated and implemented reporting tools for the Regional Sales & Events ManagersContinued management and production of Luminar’s internal events

Organise and executed Luminar’s national management conference with the logistical movement of 250 attendees. In addition, secured £100k of contributions to fund the event from key suppliers.Secured a second national booking in excess of £80k of sales from initial telephone contact through to delivery of events resulting in excess of £40k profitProvided support to 79 clubs with any operational issues.Produced and distributed essential communication briefs to all relevant people (Operations, Commercial, Clubs)Coordinated the rollout of cocktail training within the business ensuring all elements were planned – equipment, ingredients, training documents, staff awareness, etcWorked closely with the uniform suppliers to design the new staff uniform and implement across the businessContinued management and production of Luminar’s internal events

Milton Keynes, England, United Kingdom

Manage and develop the HR & Training Administrators Manage the Head Office recruitment processBuild good working relationships with external employment agenciesCollating the monthly employee KPI’s reportsAdvise employees with general HR queries Managing the design of the new internal HR system and implementation processProduce a monthly board report in PowerPoint for Executives and Board DirectorsDeveloped the design and production of the long service awards with an external supplier and implemented this new process within the businessContinued management and production of Luminar’s internal events

Secured Luminar’s largest National Corporate event contract for 5000+ guests’ worth in excess £140k from initial proposal designed by myself through to full delivery of event resulting in excess £70k of profit.Managed strong relationship with various suppliers whilst negotiating cost effective prices - suppliers to include Entertainment Agencies, AV & Lighting, Caterers, Theming and many moreLiaised and met with high calibre corporate clientsDelivered a high level of customer service at all timesDesigned and implemented corporate brochures for various locations working to very tight deadlines whilst managing the print suppliersForecast monthly marketing spend and manage annual brand budgetProduced and distributed a monthly report for the board of directors detailing revenue for Red Carpet Moments and activity within the Sales & Events Managers rolesManaged the cold calling team including the script writingAssisted in the design and maintenance of the Red Carpet Moments websiteNegotiated various packages with clients which best suited their budget Management and production of Luminar’s internal events – Annual conference and National Operations meetings

Milton Keynes, England, United Kingdom

Supporting the corporate events managerEnsure that all correct policies and procedures where in placeBuilt strong working relationships with high caliber clients and supplier

Milton Keynes, England, United Kingdom

Manage and develop 2 training administratorsLiaise and manage individual training plans for over 400 managers on a day to day basisProduce yearly training schedules across the UK in various locationsWork closely with Heads of Department to ensure all their training needs were met for their teamsAll administration tasks including emails, filing, phone callsSetting up new time efficient administration processesImplementing policies, procedures, training and processes within the department