Product Implementation Consultant
CurrentIn this role I provide support to our Individual and Small Group ACA portfolio of products. I have frequent cross-functional interaction with Sales, Customer Service, Legal, Health Compliance, Marketing, Enterprise Learning, and Strategy in order to deliver our products to market. My role is both operational and strategic in nature in that process/procedures are critical for success but collaborative, innovative solutions are highly encouraged. I have taken an active role in leading our communication with Marketing and our Enterprise Learning and Development areas which include providing feedback and content for customer-facing materials and educational materials for downstream stakeholders.