Data Analyst with a strong foundation in IT, offering a decade of diverse experience encompassing roles such as Programmer Analyst, Business Analyst, and Team Lead. Equipped with a B.Sc. in Computer Science and an M.Sc. in Management Information Systems, as well as a recent Certificate in Data Analytics.During a rewarding 14-year career break devoted to full-time parenthood, I maintained professional engagement as a part-time Tax Professional and Expert, further demonstrating my adaptability and commitment. My background uniquely blends technical acumen, analytical expertise, and a passion for data exploration.Adept at delivering excellent customer service and possessing a keen eye for detail, I am poised to contribute my skills to a Data Analyst position. My ability to decipher complex datasets, coupled with my strong analytical and problem-solving prowess, positions me to drive insightful decision-making and business growth.Let's collaborate to leverage data for actionable insights and strategic outcomes.
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Audit Defense Tax ExpertIntuit May 2024 - Oct 2024Mississauga, Ontario, CanadaAssist clients under review or audits, with responding to the Canada Revenue Agency or Revenu Quebec. -
Remote Turbotax Live ExpertIntuit Feb 2020 - May 2024Mississauga, Ontario, CanadaUsing video conferencing tools, provide high-quality customer service and guidance to clients across Canada using empathy, tax knowledge and expertise to ensure accuracy of tax returns. Collaborate with various team leads and conduct research to resolve complex tax issues.Key Accomplishments: Received recognition for performance via contract extension (in 2020 & 2024) and numerous Spotlight Awards every year.
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Senior Tax Professional | Top Performers Club 2019H&R Block Jan 2015 - Nov 2019Oakville, Ontario, CanadaSame responsibilities as the previous position. Demonstrate income tax competencies in the following areas:*Deceased & Trusts (T2 Returns);* Appeals & Bankruptcy.Key Accomplishments: **Completed all continuing education programs offered by H&R Block to attain, maintain, and strengthen tax expertise.**Recognized for receiving one of the top ten NPS scores (customer rating) in the District. -
Tax ProfessionalH&R Block Jan 2010 - Dec 2014Oakville, Ontario, CanadaConduct client interviews and complete accurate tax returns for clients. Provide excellent customer service, and maximize new and returning clients. Answer questions and handle inquiries from clients and other Associates (either in person or over the phone) and conduct research as required to provide complete and accurate responses. Collect and process payments.Key Accomplishments: **Promoted to Senior Tax Professional**Pursued H&R Block continuing education programs for Employment Expenses, Investments & RRSPs, Rental, and Self-Employment
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Business Systems AnalystSymcor Inc Sep 2005 - 2008Mississauga, Ontario, CanadaBusiness requirements gathering through meetings, interviews, observation, and documentation. Create Use Cases and Test plans based on requirements. Oversee user acceptance testing, and prepare/execute test cases for various testing phases, including negative, error, acceptance, module, and integration testing. Create User guides and Data Dictionaries.
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Team LeadEgov Jamaica Limited (Formerly Fiscal Services Ltd) 2003 - 2004Kingston, JamaicaMentor and supervise team of programmers. Manage assigned projects and communicate with senior management, project progress and status. Develop and recommend solutions to meet business goals and requirements.Key Accomplishment: Resolved by 100%, all outstanding user requests and application errors in assigned projects.
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Senior Programmer AnalystEgov Jamaica Limited (Formerly Fiscal Services Ltd) 2001 - 2003Kingston, JamaicaDesign, develop, and maintain land transfer and property tax applications and UNIX shell scripts. Create and execute test plans. Optimize and design SQL queries for reports. Resolve errors in production environment and implement solutions. Collaborate with Quality Assurance and other Technical staff (Computer Operators and Systems Administrators).Key Accomplishment: Promoted to Team Lead
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Programmer AnalystEgov Jamaica Limited (Formerly Fiscal Services Ltd) 1999 - 2001Kingston, JamaicaDesign, develop and maintain Land Transfer and Property Tax applications. Create and execute test plans. Create UNIX shell scripts and stored procedures. Update User Manuals. Optimize and create SQL queries. Collaborate with Help Desk Associates during on-call application support.Key Accomplishment: Promoted to Senior Programmer Analyst
Kerry-Ann Morrison-James Education Details
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Data Analytics -
Honours -
Honours
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Business Analysis
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University Of The West Indies (Mona)Management Information Systems -
University Of The West Indies (Mona)Computer Science
Frequently Asked Questions about Kerry-Ann Morrison-James
What is Kerry-Ann Morrison-James's role at the current company?
Kerry-Ann Morrison-James's current role is Data Analyst | Data Engineer | Business Systems Analyst | Python | SQL | Big Data | Microsoft Excel.
What schools did Kerry-Ann Morrison-James attend?
Kerry-Ann Morrison-James attended University Of Toronto School Of Continuing Studies, Sheridan College, Sheridan College, Sheridan College, University Of The West Indies (Mona), University Of The West Indies (Mona).
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