Kerry-Ann Richards Email and Phone Number

Providing specialist support to individuals and companies

Diploma in Teaching

▪ Actively recruited talent by selecting, hiring store associates and facilitated in store new hire orientation ▪ Compiled feedback lists and provided recommendations to store manager and formulate plan(s) to overcome challenges ▪ Oversaw the customer and employee experience – while maintain a safe and positive environment ▪ Guided the sales process by ensuring product availability

▪ Hired to play key role in newly created kitchen team: drove entire process to plan, train and execute prepared products and services ▪ Offered skilled collaborate efforts to Regional Manager, Human Resources, International Partners to identify and mitigate challenges ▪ Coached and cross-trained team members and department leads ▪ Established company standards to ensure consistency and quality of products and services ▪ Optimized inventory by monitoring for product shortages… Show more ▪ Hired to play key role in newly created kitchen team: drove entire process to plan, train and execute prepared products and services ▪ Offered skilled collaborate efforts to Regional Manager, Human Resources, International Partners to identify and mitigate challenges ▪ Coached and cross-trained team members and department leads ▪ Established company standards to ensure consistency and quality of products and services ▪ Optimized inventory by monitoring for product shortages and efficient service usage Show less

▪ Trained with managers in food preparation, ordering, merchandising, operations and customer service in preparation for the launch of bfresh Market

▪ Upgraded and maintained the Massachusetts Sports Facility guide website and tourism industry database. Generated sporting bids and designed marketing and promotional materials

Worked in the Student Counseling Center as an Office Aid

▪ Oversaw all banqueting activities – including ambiance, décor and service delivery ▪ Established and maintained vendor and client relationships, with a 90% retention rate for all new clientele ▪ Generated responses and proposal for clients ▪ Improved and implemented inventory control checks and rotation while assuming the responsibility for banquet facilities: cleanliness, repairs and maintenance

▪ Guided the execution of international policies and procedures to maintain company standards while providing exceptional customer service ▪ Generated and analysed financial performance and business profitability ▪ Improved and achieved 90% of sales target for promotions ▪ Motivated, recruited, hired and trained employees and strengthened interpersonal relationships between employees and employers and reduced turnover by 80%

Enrolled in a training program, which involved rotating through all departments; its main objective was to understand the correlation between non-food and beverage departments and food and beverage. In addition to being responsible for the sales, inventory and stocking for the Manager’s Wine list program which was a revenue-generating outlet for the property.

Facilitated with the smooth operation of all food & beverage outlet both front and back of the house.Coordinated and executed the setup and breakdown for all functions: weddings, meetings, training sessions, luncheons and special event dinners. Other responsibilities include menu maintenance, rotation, and monthly restaurant equipment inventory.es by working with the maintenance department