Kerry Anthony Email & Phone Number

Chevy Chase, MD, US

• Assembled a highly capable team of remote employees, anchored by progressive, motivated and engaged leaders that consistently achieved success for the customer
• Established program and technology roadmaps in partnership with key stakeholders to align with business culture, strategy, and goals
• Centralized business functions and oversaw mobile device carrier contracts and end-user support, enhancing customer service and reducing costs
• Oversaw the implementation of mobile technology solutions during the pandemic for disaster recovery and business continuity efforts
• Improved quality performance and client satisfaction while achieving cost savings leveraging Lean Six Sigma methodologies and data analytics
• Managed enterprise-wide projects in a fast-paced environment involving multiple lines of business and Information Technology stakeholders

Basking Ridge, NJ, US

• Provide the highest level of customer service throughout the sales experience
• Thorough explanation and demonstration of products, services and contracts
• Build and maintain wireless accounts on a personal, small to medium business, and enterprise level
• Meet and exceed company goals and standards on an individual, district, and regional level
• Prospect and cold called daily for potential new business leads
• Remain current on all wireless products, services, industry and competitive trends

Basking Ridge, NJ, US

• Develop and train new hires and tenured employees
• Develop course content for training employees and customers on current and emerging mobile technologies
• Manage inventory, assets and update store planogram and merchandising materials
• Manage customer escalations to ensure positive customer experience
• Competitive analysis and reporting for management

New York, NY, US

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), Communication And Media Studies