Kerry Walsh Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

- Management of a centralised Configuration Management Database- CMDB documentation: Policy, Process and Work Instructions- IT Asset Lifecycle Management- IT Asset Disposal practice and process, aligned with Security and audit requirements- Key contributor in Technology refreshes- CMDB verification activities for accuracy and currency of data- Change.

Melbourne, Victoria, Australia

- Creation of IT Asset policy & process documentation- Training of stakeholder teams in IT Asset Management policies and processes- IT Asset procurement (end user hardware, peripherals, software licensing)- Vendor management, governance and contract renewals- Stocktakes and audits- Management of the IT Asset Lifecycle- Key contributor in Hardware.

Melbourne, Australia

With a focus on process and efficiency, the Returns & Services teams provide valuable support to both key stakeholders in the business and our customers.

Melbourne, Australia

Leading a team of technical experts in the delivery of exceptional sales support and customer service to our diverse customer base. Responsible for the coaching and development of team members and creating a high performance culture.

Melbourne, Australia

Working within a project team assigned to the implementation of a new software system to automate key functions within the Operations department. Responsibilities included documentation of existing processes, analysis and identification of process improvement opportunities, development and mapping of future processes designed to mitigate risk and improve.

Melbourne, Australia

Management of both the Customer First and Fleet Services teams within an industry leading company. Responsible for the delivery of superior and dependable service to our customers, including the oversight of critical and high risk processes.

Melbourne, Australia

Management of the Contact Centre team in the delivery of exceptional customer service at the first point of call. Working to embed NPS along with coaching & mentoring of team members to not only achieve call and case KPIs but exceed customer expectations. Delivering service to a variety of customers in both the consumer and corporate space across a broad.

Melbourne, Victoria

Responsible for the order and on-time delivery of vehicles to fleet customers. Liaison with various stakeholders to confirm stock levels and delivery timeframes. Provision of exceptional customer service to internal and external stakeholders.

Melbourne, Australia

Purchasing Officer for high end notebook vendor. Responsible for the importation of stock, liaison with local and international stakeholders, pricing and stock management and management of website content for the product line. Solely responsible for the administration and provision of the company's Telstra dealership.