Kerry Nicholson Email and Phone Number

Brand Champions unlock the growth potential within your brand. We help you overcome your gritty problems through Strategy, SOS (gap-filling expertise), and Execution. Our experience includes travel, hospitality, and healthcare brands such as Celebrity Cruises, Novo Nordisk, and Pizza Express, where we have tackled challenges and delivered impactful results. Whether it’s strategic planning or creative execution, we have the expertise and desire to support your brand growth and success.

Responsible for the communication of all new product and brand updates to internal and external audiences via learning and trade comms platforms consistently within SLA.Communications manager for 6 high profile ship launch events. Successfully implementing online communications strategy for a workforce spread across various areas of a moving venue.Relaunched and managed content for the the award winning trade partner platform MyClubRoyal, Increasing new users by 34% in 6 months.Implemented a new trade email platform and strategy which resulted in a 150% increase in engagement.Initiated the introduction of a trade Instagram account to engage partners in a different way. 1000 followers within 6 months.Implemented the WAVE (key booking period) communications strategy for all trade marketing material, including the 'Kids Family Pack' that engaged kids in the excitement of the run up to their cruise holiday.Re-developed the delivery of Town Halls for EMEA and International conferences by introducing anew conferencing app and live mobile Q&A function.Created and implemented the the 2020 Trade Media plan, within budget and hitting new audiences to grow the 'New to Cruise' audience.Implemented the 2020 LEARN strategy and created new content that drove a usage increase of 75%.

Responsible for the re-development, launch and maintenance of branded Learning sites for Royal Caribbean Ltd. These sites are created to educate travel agents on our brands and products. Key skills...Communication with all departments and stakeholders to ensure successful implementations of brand initiatives.Developing project plans for internal teams to ensure all stakeholders are aware of their actions and projects are launched successfully.Building relationships with all departments to ensure they are brought into the reasons for each redesign and therefore are key supporters of each new launch.Researching our audience to establish requirements and therefore create platforms that have high engagement levels.Creating communications for events and launches to educate and inspire both internal and external audiences.Managing the content for learning platforms and ensuring these programs are revised and renewed frequently.Creating a consistent message for each platform and supporting documentation.Managing third party agencies so we deliver projects in budget and in time.

Responsible for creating and delivering learning content for all areas of the River Island family, including design teams, pattern cutting and retail agents to name a few. Creation of online Management development areas and induction program. Delivery of online learning content that is embedded into our 70:20:10 learning philosophy.

Creating and delivering all learning for internal and external system use, including our in-house systems Airwaves and Espresso. This includes content for face to face training, online training and webinars, also all learning material to support these sessions. The upkeep and modernization of all three brands (Royal Caribbean, Celebrity Cruises and Azamara Club Cruises) online learning platforms for UK and Ireland, EMEA and International, with over 40,000 users it is vital that these systems are updated and kept inline with current learning thinking.

Part of the LPI 2015 Learning and Development Team of the Year.Working with various customers across the business, I design and deliver solutions based on needs and desired outcomes. These are delivered in blended and non blended styles, focusing on the best style to suit our global audience of 1200 plus employees.Recently lead the successful implementation of a company wide LMS which will change the way the business works.

Design and Implementation – Passionately driven self designed key development interventions.Communication – Highly experienced in creating written communications, to different audiences. Varying from promotional material, informative material and technical information.Engagement and Relationship Building – Strong networking skills to ensure the greatest success for all projects and workloads. Motivational Team Player - Working closely with others to ensure they stay motivated and engaged, demonstrated through project work with colleagues.Call Centre Specialist – Demonstrated through frequent requests to attend Project Meetings as a subject matter expert on a variety of new products and services. Ensuring maximum success – Responsible for own development needs and those of others.

Highlighted a need within the business to develop agents understanding on the importance of closing a call effectively. Designed the programme and implemented this within the business along with several exercises to ensure success. Engaged across several management levels in the business to design and deliver a programme, on and off shore, which supported key business strategies. Evaluated and recorded measurables to ensure all agreed outcomes were met and, in this case, exceeded.Assisted with the implementation of a tool to measure return on investment. Working to engage Trainers with their usage of the tool and producing examples for testing. Also involved in ensuring understanding throughout the business of how this tool works.Frequently approached for my knowledge and expertise by Project Managers, Talent and Development and the Operation to assist with the design and development of new services and products and produce evaluation/finding reports. Creating, implementing and evaluating ‘Making Training Stick’ activities across the business, both on and off shore. Engaging with Managers of various levels, from Head of Mobile Customer Service and Service Delivery Managers to Team Managers, to gauge buy in and completion of activities. Promoting sharing best practice across the centres.

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