I have a long and experienced history working as a customer service advisor. I’ve worked within the Energy industry for over 23 years managing high end complaints through the supply chain from customer to the Energy Supply Ombudsman and stakeholders. I’m specialised at compiling case files for investigation, implementing remedies and providing customer service worthy of a Pan European company.The nature of the work is highly compliant and every changing which makes me flexible and a quick learner. I have an analytical mindset to recognise and highlight patterns and trends in the department. I recognise the importance of sharing best practice to reduce overall business costs and streamline the customer journey and experience.My standards are high and pride myself to deliver the service and experience that I would expect to receive myself. Personally I love fashion and I’m interested in home interiors which fuels my passion for shopping.To relax I’ve got a penchant for a good psychological thriller either in writing or on the screen.