Kerry Hurwitch Email & Phone Number

Needham, Ma, Us

San Francisco, Ca, Us

Within BPM's Managed IT department - Successfully managed a diverse portfolio of clients, ensuring their needs were met and their expectations exceeded. Onboard new customers, guiding them through the implementation process and providing training and support as needed. Monitored customer usage and adoption metrics, identified areas for improvement, and worked collaboratively with internal teams to address customer concerns. Conducted regular check-ins and business reviews with customers to review performance, gather feedback, and identify opportunities for new projects. Oversaw the service desk, ensuring compliance with service level agreements and maintaining high standards of customer service. Worked closely with IT consulting and project management teams to align support efforts with broader organizational goals and project timelines.Served as the voice of the customer within the organization, advocating for their needs and priorities. Acted as a trusted advisor to customers, offering guidance and best practices to help them achieve success. Tracked and reported on key metrics related to customer satisfaction, retention, and renewal rates. Stayed informed about technology industry trends, best practices, and competitive offerings to continuously improve our customer success strategies. Proactively identified and addressed customer problems before they arose, ensuring a seamless and positive customer experience.

Responsible for providing educational technology leadership for a pre-K - Grade 8 school of 410 students and 50 full time faculty. During COVID-19 school closure was responsible for setting up the entire school for online learning in a matter of days using Seesaw, Zoom & Google Classroom for remote learning. Ran zoom webinars and meetings, assisted teachers and staff remotely when needed. Researched best practices regarding use of technology in remote instruction. Set up a resource site for parents, staff & teachers for remote instruction.

Founded a technology consulting company providing IT solutions for small businesses and individuals.Source and manage hundreds of clients - both individuals and small businesses.Ability to problem solve and meet the needs of every customer to their satisfaction. Experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job.Prepare and conduct seminars to educate schools and small groups on parental controls and internet safety as well as technology use.

Took time off to raise my children while serving on many boards and committees in a volunteer capacity. Details listed below in volunteer section.

San Francisco, California, Us

Sales Representative for what was BBN Planet, then GTE Internetworking, then finally Genuity, Inc. selling web hosting and internet security to businesses.Managed the Southeast territory at Genuity, Inc. selling internet services, web hosting, etc. meeting and exceeding my sales quota every year for 3 years.

Mortsel, Belgium, Be

Sold to the graphic arts/printing community in the central region through a dealer network.

Beverly, Massachusetts, Us

Hire, train and managed a staff consisting of technical recruiters, outside marketing representatives and an administrative assistant.

Beverly, Massachusetts, Us

Was responsible for contacting, interviewing and placing Mechanical Engineers, Designers and CAD drafters on contract assignments in eastern Massachusetts.

Management

Associates, Paralegal