Director Of Research And Strategy
CurrentI lead the agency’s UX research and UX architecture efforts, including quantitative/qualitative UX research and reporting, as well as insights-based UX architecture and requirements, UX copywriting and content strategy. On a daily basis, I: - Lead UX research for enterprise-level software and digital products- Design UX architecture (journey maps, flows, wireframes, prototypes) for software and websites - Create thoughtful UX and requirements documentation - Develop and lead our agency’s research practice across multiple methodologies - Synthesize and present clear, actionable findings and recommendations that connected the teams working on products to their users - Collaborate closely with UX/UI designers, developers and product owners when designing studies and implementing recommendations My favorite part of my work is designing thoughtful experiences that people genuinely like using. I like being able to make the world just a little bit easier (or at least less annoying) for people. I'm able to go deep when understanding user needs and business goals, and I'm particularly good at advocating for users while staying mindful of business goals, requirements and timelines.