Kerry Douglas Email & Phone Number

Southampton, United Kingdom

Southampton, United Kingdom

Key accountabilities:• Identifying the best use of new and existing systems to improve business performance,• People, process and systems transformation,• Leadership and strategic thinking,• IT project management,• Enhancing the user experience,• Day to day management of business systems, including IT support, advice, coaching and training.Key activities:• Planning, monitoring and delivering effective and efficient IT systems.• Researching and analysing strategic options and proposing how IT can improve the business services provided in order to achieve the goals and objectives of Vistage UK.• Understanding the needs and expectations of internal and external customers and developing services accordingly.• Fostering a continuous improvement culture.• Reviewing, developing and re-engineering end to end processes across the business, reducing information and systems silos.• Actively seeking, listening and responding to views, ideas and requirements.• Managing the team's output to ensure that quality standards are met.• Facilitating and promoting IT knowledge transfer in order to up-skill staff.

Winchester, Hampshire

Key activities:• System owner, administrator and subject-matter expert for corporate website, Intranet and social media sites.• Project managed the delivery of 3 corporate websites, new Intranet, Yammer implementation, smaller projects and numerous system upgrades, which involved activities ranging from requirements to design, implementation to testing and quality assurance to support/training.• Management of the e-Business team, plus management of the workload and deliverables of wider virtual teams, formed when projects and system upgrades were undertaken.• Key player in the collaboration and alignment of e-Business-related activities between the two separate organisations of Hampshire Constabulary and Thames Valley Police.• Production of web and social media analytics in order to measure performance improvement and identify trends.• Continuous research and learning in the fields of web and social media in order to make best use of technology.• Technical interface with and manager of external supplier relationships relating to e-Business.

Winchester, Hampshire

Key responsibilities:• Project managing the delivery of ITIL-aligned Service Desk software.• Leadership, mentoring and training of 16 technical staff.• Conducting continuous service improvement reviews across numerous business areas, leading to enhanced quality of service.• Successful handling of user queries and complaints, leading to improved service, reduction in dissatisfied clients and strengthened relationships.• Ideas generation, feedback handling, recognition and reward.• Creating the ITIL-aligned service desk processes and procedures and ensuring their successful integration and continued adoption.• Knowledge management strategy and implementation, including the creation of an extensive knowledge library and creation of eLearning videos.

Winchester, Hampshire

Key responsibilities:• Project manager for web-related projects to deliver key operational efficiencies, ensuring the delivery of each project against the agreed specifications, quality standards, timescales and costs.• Prioritising and managing the workload of the Web Developers, working on large, concurrent projects.• Providing strategic direction to the internal Customer regarding the future growth of Hampshire Constabulary’s Internet and Intranet sites.• Website performance and growth monitoring.• Proposing new initiatives and seeing them through from concept to implementation.• Ensuring continued compliance with industry standards on accessibility and usability.• Ensuring compliance with internal processes, such as Change and Release Management.• Establishing exceptional support services for the e-Business applications.• Leadership of the team.