Operations leader adept at delivering successful local and regional management, with extensive experience in operational performance turnarounds, new business startups, and developing strong management teams. Highly skilled in controlling large volume P&L’s | Driving organizational revenue and profit growth | Directing over $100M regional operations | Providing measured high customer and client satisfaction/retention. Selected Accomplishments:Sales Development & Growth- Played an integral role in directing sales and operations teams’ new proposal development, client presentation, and startup execution that resulted in meeting 102.5% of revenue target plan.Profit & Loss Management – Led financial profitability improvement through driving increased sales growth, labor restructuring, and development of high performing cross functional teams, resulting in profit improvement of 112% over prior year.Customer Satisfaction – Contributed to the success of company progression and development through leading regional teams in attaining 106% of consumer and 105% of client satisfaction third party measured targets and objectives across the region.Systems Implementation - Aided in the execution of new operational productivity standards to 35+ locations; ensuring labor productivity improvement of 8%, while still increasing quality consumer satisfaction scores by 15% over PY.Team Building & Leadership - Directed high-performing operations and sales team to deliver organic growth through additional management services in excess of $8M in key client accounts. Areas of Expertise:• Operations Management & Excellence • New Business Development • Contracts Review & Negotiation • Sales Planning & Scheduling • Profit & Loss Management• Systems Implementation • Productivity Improvements • Team Building & Leadership • Client Satisfaction & Retention • Staff Training & Development • Strong Relationship Management • Business Analytics
Listed skills include Healthcare, Executive Management, Contract Negotiation, Operations Management, and 29 others.