Kerry Grande Email & Phone Number

• Create and develop materials to promote UKG Pro Workforce Management feature adoption among customers• Write educational blog posts informing customers of UKG Pro Workforce Management functionality and upcoming updates• Craft engaging and informative emails tailored to our customer base, effectively promoting UKG Pro WFM and services• Track and analyze email performance metrics to optimize future sends• Work cross-functionally with multiple internal stakeholders to develop solution adoption materials

Madison, Wisconsin, United States

• Manage 4+ client accounts recommending and executing strategy while securing client satisfaction• Co-lead an e-commerce enterprise account• Utilize A/B testing to optimize web UI/UX to enhance the customer journey• Optimize client emails to enhance performance• Collect customer insights through historical data and market research to inform PDA, SEO, social media, and brand strategy• Create project timelines and delegate responsibilities across specialty team members while managing key stakeholders to ensure deadlines and KPIs are met • Lead internal processes improvements and increased team efficiency and organization

Madison, Wisconsin

• Helped increase open rate and CTR up to 10% and 5.5% which was higher than the industry average in 2019• Provided customer service and technical support for IDDBA’s online community platform of 13,000+ members.• Wrote 70 press releases, 19 blogs, and organically expanded their LinkedIn followers by over 1,200 followers.• Lead weekly marketing meetings, presented on marketing project updates and collaborated with other departments to meet marketing needs.• Oversaw app integration, copywriting, and content for the yearly trade show.• Managed and curated content for the website and social media channels.• Developed, managed and executed monthly social media strategy.

Waukesha, Wisconsin

• Managed and composed about 11 different monthly/weekly newsletters.• CRM/database entry and management• Provided internal and external support; conducted membership follow-up to increase retention.

Stevens Point,Wi

• Consistently maintained a yearly budget of $75,000.• Sold advertising opportunities to local businesses while supervising production and distribution.• Developed and managed a new budget for the following year navigating significant funding cuts.

Stevens Point, Wi

As a test proctor I distributed exams and supervised students. There would also be times when I would assist a student with learning disabilities complete their exam by reading questions and writing answers.

Stevens Point, Wisconsin

As treasurer for this student organization I was responsible for managing a budget while supervising and coordinating all financial activity.

Stevens Point, Wi

For this internship I worked alongside the director of the foundation department. My duties included conversing with donors and sponsors, assisting with the annual campaign, coordinating donor appreciation events, and updating the YMCA website.

Brookfield, Wi

At Edible Arrangements I was responsible for assisting customers with ordering products, leading the production crew, resolving customer complaints, and training new employees.

Bachelor Of Science - Bs

Bachelor Of Science - Bs, Communications-Public Relations, Cum Laude

Activities and Societies: Public Relations Student Society of America (PRSSA)Environmental Studies minor