Skilled and personable professional with over a decade of experience in providing solutions forinformation technology issues. Able to adapt quickly to new situations and think outside the box tosolve problems. Extensive experience in troubleshooting information technology issues, providing help desk support, system administration, network administration, and customer service. Highly skilled in supporting end-user applications (Microsoft Office, etc.), operating systems (Windows - all versions, VMware, MacOS, iOS, Android, Linux), cloud based services (Microsoft Azure, Microsoft 365, Google Workspace, etc.), and back office systems (Windows Server - all versions, Active Directory, Group Policies, Exchange Server, SQL Server, Zapier, Datto BCDR, Backup Exec, Barracuda, PowerShell, Dell OpenManage, Symantec Endpoint Protection, Altaro VM Backup, Veeam Backup & Replication, Cisco Meraki, VoIP phones, printers, scanners). Extensive experience creating scripts and monitors in ConnectWise Automate (LTscript) and scripts in ConnectWise Manage (Workflow Rules). Experienced in creating automation in Zapier and n8n.cloud. Used Zapier to create ticketing system integrations between ConnectWise Manage and ServiceDesk and extend ConnectWise Manage's capabilities. Also familiar with writing scripts in PowerShell, AutoIt, VBscript, and Python.