Kerry Freeman Email & Phone Number

Edmonton, Alberta, Canada

Oversee and Manage Dispatch Operations for Alberta and NWT.

Calgary, Canada Area

• Training of all new Patient Care Employees• Role Playing patient/customer escalation resolutions• Specialized in retention and loyalty• Developed training manual and online training for corporate departments• Teaching technology functions to Call Centre Agents and Educators• Training of all Alberta Clinics on booking, scheduling, technology and customer service• Managed and audited online patient ticket system and patient communications• Created Quality Assurance… Show more • Training of all new Patient Care Employees• Role Playing patient/customer escalation resolutions• Specialized in retention and loyalty• Developed training manual and online training for corporate departments• Teaching technology functions to Call Centre Agents and Educators• Training of all Alberta Clinics on booking, scheduling, technology and customer service• Managed and audited online patient ticket system and patient communications• Created Quality Assurance Department and implemented in Patient Care Team• Implemented Quality Assurance for Call Centre and Patient Care Representatives• Conduct audits daily, weekly and monthly for all Patient Care roles• Create flowcharts to improve call flow• Track statistics, identify gaps and develop processes• De-escalate complaints• Assist in leadership of Call Centre Team• Booking and cancelling appointments• Managing Doctor profiles and schedule requirements• Coordinating patient appointment reminders• Creating patient encounters and uploading prescriptions• Faxing patient prescriptions to appropriate suppliers• Using multiple EMR's to manage patient files• Educating patients on different products Show less

Calgary, Alberta

Lead a team of 27 partners to execute world class customer service. Responsibilities include hiring and training a dynamic team, inventory management, scheduling, product knowledge, food and beverage handling and safety, p&l contribution and reporting, TSD building and performance, delivering world class customer service. Certified Coffee Master. Greener Apron Sustainability Graduate.

Residential and Commercial LicensesCertified Condominium Specialist. Negotiated small residential to multi million dollar commercial deals. Wrote advertising ads, managed properties. Worked along with #1 performance teams.

Lead a crew of 24 enumerators to carry out Census 2011.Trouble shoot problem areas, interpret maps, and motivate enumerators to gether information.

Created Cochrane's Premiere PizzariaWon awards in Pizza Today MagazineDeveloped menu, logo, marketing strategies, hiring, franchising, product development, building customer accounts, event catering, daily operations. Multi unit management.

Calgary, Alberta, Canada

Executive Assistant to the President. Coordinated company events, planned foreign customer visits, corresponded with government officials, completed daily office duties.

Worked short term positions in a variety of settings.Reception, Filing, Executive Assistant, Production AccountingLearned to adapt quickly in different settings.

Yellow Belt

Travel Agent, Travel And Tourism, Real Estate, Music

Activities and Societies: Calgary Real Estate Board, Certified Condominium Specialist, Residential and Commercial Licenses Studied Travel.

Greener Apron, Sustainability

Activities and Societies: Greener Apron - 1st Wave Graduate Education on sustainability, green projects, Millenials, and how it all.

Advanced Diploma

Certificate, Music Performance

Travel And Tourism