Kerry Kaneichi Email & Phone Number

Lakewood, CA, US

• Spearheaded fraud reduction initiatives, slashing monthly losses from $150k/week to under$5k/week in 6 months, while consistently exceeding team metrics.
• Conduct daily scrutiny of new account signups, identifying and flagging suspect and fraudulentaccounts to maintain platform integrity.
• Pioneered Slack-based customer issue resolution process, training co-workers and reducingphone calls by 70%, enhancing operational efficiency.
• Resolve account blocks and holds via multiple channels, fostering direct and indirectcommunication with customers and cross-company representatives.
• Execute special projects for high-level analysis of current fraud trends, contributing to thecontinuous improvement of security measures.
• Analyze new account signups daily, identifying suspect and fraudulent accounts to maintainplatform integrity and security measures.

• Optimized IT infrastructure, enhancing operational efficiency and reducing downtime forCensus Bureau operations through proactive maintenance and strategic upgrades.
• Streamlined device tracking processes, implementing robust audit procedures that ensured100% accountability of field and office equipment.
• Pioneered automation solutions to support office functions, maximizing resource utilization andimproving overall productivity of Census operations.
• Executed comprehensive IT asset management, maintaining meticulous records and ensuringsecure storage of all electronic devices.
• Led cross-functional teams to resolve complex IT issues, fostering a culture of continuousimprovement and knowledge sharing across departments.
• Orchestrated seamless integration of hardware, software, and telecommunication systems,ensuring smooth operations in both office and field environments.

Greater Los Angeles Area

• Led strategic initiatives to transform underperforming region, collaborating with GM toimplement innovative growth strategies and operational improvements.
• Spearheaded project planning, creating detailed flow charts and diagrams to visualize andstreamline complex operational processes for successful project execution.
• Drove regional turnaround, implementing data-driven strategies that significantly improvedperformance metrics and established a new business operating model.
• Fostered cross-functional partnerships, aligning team efforts with organizational goals to drivesustainable growth and operational excellence in a dynamic healthcare environment.
• Led regional transformation, implementing strategic initiatives that boosted performancemetrics and established a new operational model for the company.
• Devised and executed data-driven growth strategies, turning an underperforming region into abenchmark for operational excellence in healthcare services.

Governor of the Pacific Southwest District, JACL

• Led field operations team to early territory completion, optimizing data collection efficiency andsetting a benchmark for other offices.
• Analyzed multi-faceted reports to ensure operations met quality standards, budget constraints,and timelines, driving continuous improvement.
• Fostered community relationships and spearheaded recruitment initiatives, building a robusttalent pipeline for census operations.
• Implemented novel training methodologies for field staff, boosting data collection speed andaccuracy across the assigned territory.
• Spearheaded field operations team to early territory completion, setting benchmark for datacollection efficiency and accuracy across offices.

• Spearheaded system overhaul, resolving malfunctions and enhancing operational efficiencywhile ensuring adherence to strict production deadlines.
• Developed comprehensive financial and statistical reports for executive review, providing crucialinsights for strategic decision-making processes.
• Implemented robust bookkeeping processes, streamlining operations and significantlyimproving financial accuracy and transparency.
• Fostered cross-functional teamwork to optimize troubleshooting procedures, minimizingsystem downtime and boosting overall productivity.
• Pioneered innovative operational strategies, driving continuous improvement and positioningthe company for sustainable growth in a competitive market.
• Revolutionized operational systems, resolving critical malfunctions and enhancing efficiencywhile meeting strict deadlines and driving sustainable growth.