* Delivered outstanding quality customer service to business stakeholders. Used Microsoft Teams to stay in close contact and maintain transparent communication processes with project managers, application teams, and offshore teams.* Created infrastructure build and change requests using an internal ticketing system. Tracked tickets and handled technical questions through to ticket resolution, involving subject matter experts as needed.* Expertly directed 100+ projects with multiple infrastructure tickets, changing architecture plans, and competing deadlines.* Proven track record of engaging internal and offshore cross-functional teams to resolve infrastructure issues as timely as possible to minimize business disruptions. * Coordinated high-profile and time-sensitive security projects to update server configurations in compliance with Daimler standards and processes.orkflow/priorities.

Responsibilities include:* Evaluates industry trends, as well as develop and implement ongoing content delivery strategy* Designed and implemented a newsletter publication process that saved time-to-publish by 87%* Implements and oversees editorial, design, and development standards* Develops on-going business relationships and supports Chapter Portfolios by providing relevant marketing content* Adequately communicates company and product messages in all content* Prepares monthly status reports on activities and participates in marketing team meetings* Attends dinner meetings and educational presentations to promote and support chapter activities* Seeks to promote and mentor chapter members that desire to volunteer * Provides support and guidance to directors, members, and incoming marketing portfolio volunteers to ensure smooth transition for volunteer roles* Follows chapter bylaws, policies, and procedures; strives to fulfill the chapter's mission, values, and strategic plans

Responsibilities included:* Helped to plan and edit content for newsletters and eblasts, as well as related special reports* Facilitated the launch of new events* Provided editing, fact checking, and proofing for services as necessary* Collaborated with key member of all the different portfolios* Edited marketing content for Chapter annual conference, newsletter, social media posts, brochures, user manuals, marketing documents, or website content* Projected Chapter image and brand* Staying current with marketing trends and terminology* Worked independently as required* Collaborated with colleagues on creative ideas and solutions and implemented them

Responsibilities included:* Managed software testing and releases for company’s proprietary software* Leveraged organizational skills to manage company resources and testing schedule based on sprint goals* Directed developers and stakeholders on critical release issues; worked with developers to resolve issues* Evaluated and screened candidate resumes and cover letters* Conducted phone interviews* Provided qualified candidate shortlists to hiring managers* Lead hiring team and developed interview questions* Trained and managed small team of contractors and interns* Assisted with payroll

Responsibilities included:* Managed, wrote, and edited technical documentation for a large government contract* Created processes to manage large documentation projects* Oversaw multiple SharePoint sites and document libraries for 2,000 employees* Researched requests for archieved project documents * Devised creative troubleshooting remedies for a SharePoint farm